Victor Jaramillo
Cordova,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Hertz Car Rental
Miami, FL
11.2022 - 10.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Forklift Operator
Boston Metal
Boston, Massachusetts
11.2020 - 09.2022
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
Spanish Language Translator
Framingham High School
Framingham, Massachusetts
01.2020 - 12.2021
- Translated verbal and written communications from English to Spanish and vice versa.
- Provided simultaneous interpretation services for meetings, conferences, seminars, and other events.
- Proofread and edited translations for accuracy and consistency in grammar, spelling, punctuation, style, syntax, and formatting.
Education
High School Diploma -
Boston College
Chestnut Hill, MA05-2026
Skills
- Metric tracking
- Staffing coordination
- Complaint resolution
- Training and mentoring
- Problem-solving
- Staff education and training
- Call center operations
Timeline
Customer Service Manager
Hertz Car Rental
11.2022 - 10.2024
Forklift Operator
Boston Metal
11.2020 - 09.2022
Spanish Language Translator
Framingham High School
01.2020 - 12.2021
High School Diploma -
Boston College
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