Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Kilpatrick Jr.

Lindenwood,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee enthusiastic about learning the necessary field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners.

Overview

10
10
years of professional experience

Work History

Amazon Fulfillment Associate

Amazon
11.2021 - 01.2024
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Picked and packed order items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Followed orders precisely for correct items, sizes and quantities.

Overnight Manager

QuickChek
09.2013 - 10.2021
  • Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Coordinated vendor and supplier activity for timely delivery of products and services.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.

Sales Representative

Room & Home Furniture
08.2016 - 05.2017
  • Generated new leads through networking and attending industry events.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

High School Diploma -

McKee Vocational & Technical School
Staten Island, NY

No Degree - Accounting

College of Staten Island of The City University of New York
Staten Island, NY
06.2022

ASE Certified D-Technician - Automotive Repair

Apex Technical School
Manhattan, NY
04.2006

Skills

  • Pallet arrangement
  • Quick Learner
  • Team Leadership
  • Cash Register Operations
  • Loss Prevention
  • Safety processes and procedures
  • Attention to Detail
  • Punctual and Reliable
  • Sorting and Organizing
  • Warehouse Operations
  • Customer Service

Timeline

Amazon Fulfillment Associate

Amazon
11.2021 - 01.2024

Sales Representative

Room & Home Furniture
08.2016 - 05.2017

Overnight Manager

QuickChek
09.2013 - 10.2021

High School Diploma -

McKee Vocational & Technical School

No Degree - Accounting

College of Staten Island of The City University of New York

ASE Certified D-Technician - Automotive Repair

Apex Technical School
Victor Kilpatrick Jr.