Victor Lopez
Everett,MA
Summary
Dynamic and results-driven professional with over nine years of experience in company ambassadorship, managerial leadership, and project management. Proven track record in enhancing staff and customer engagement while representing brand values with professionalism and overseeing daily operations in fast-paced environments. Expertise in budget management, cost control, and financial record-keeping has led to the successful achievement of sales goals and elevated customer satisfaction. Currently completing a bachelor's degree in business administration to further enhance professional capabilities and drive continued growth, with a strong commitment to increasing operational efficiency and strengthening brand loyalty.
Overview
10
10
years of professional experience
Work History
General Manager
Fine Line – Aldi Companies
Revere, MA
11.2025 - Current
- Directed daily operations encompassing staffing, scheduling, inventory management, and financial reporting.
- Strengthened guest experience through service standards, staff training, and process improvements that supported company-wide expectations.
- Directed management of labor budgets and cost control initiatives while fostering vendor relationships to ensure sustained profitability and operational efficiency.
- Optimized operational flow by identifying service bottlenecks and implementing process efficiencies that improved and elevated the overall guest experience.
- Designed innovative marketing strategies and promotions aimed at boosting guest traffic and maintaining loyalty among regular patrons.
- Achieved improved sales performance through effective analysis of market trends and execution of targeted strategies. Enhanced store performance and customer satisfaction through strategic operational leadership.
- Resolved customer complaints and feedback promptly to enhance satisfaction and loyalty.
General Manager
Mila’s – Aldi Companies
Revere, MA
07.2025 - 11.2025
- Managed comprehensive operational responsibilities, including P&L oversight, labor budget management, and strategic cost control efforts.
- Designed and distributed a management training program and guidebook, facilitating consistent leadership development in various company sites.
- Developed and executed performance evaluations, coaching, and succession planning to fortify leadership team capabilities.
- Oversaw HR operations encompassing recruitment, onboarding, payroll, and benefits administration. Championed adherence to policies and labor regulations.
- Designed and executed initiatives focused on elevating guest experiences, resulting in increased customer satisfaction and retention.
Floor Manager/Lead Bartender
Cut 21/ Dryft – Aldi Companies
Revere, MA
06.2020 - 10.2025
- Appraised staff performance and provided constructive feedback to improve overall guest experience.
- Enforced adherence to established restaurant procedures and guidelines.
- Monitored compliance with liquor laws and health regulations to uphold company standards.
- Oversaw management of cash drawers, petty cash, and deposit processes.
- Guided staff through comprehensive training on customer service strategies and in-depth product knowledge to improve overall service quality.
General Manager
VIVI’s – Aldi Companies
Revere, MA
01.2024 - 05.2025
- Supervised inventory management and staff scheduling activities to optimize workflow and productivity.
- Managed cash handling protocols to maintain accuracy in financial reporting at the end of each shift.
- Analyzed purchasing patterns and identified waste reduction opportunities to maximize profitability in food and beverage operations.
- Facilitated ongoing performance assessments and provided actionable feedback to boost productivity and elevate guest satisfaction.
- Led management team in designing and implementing training programs for all levels of staff. Developed a detailed guidebook to standardize management training processes. Fostered a culture of continuous improvement through effective training strategies.
- Facilitated employee onboarding processes and provided guidance on HR policies and benefits to enhance workforce integration.
- Oversaw employee payroll processing to guarantee timely and accurate disbursements.
Office Manager / Bookkeeper
Earls Kitchen + Bar
Boston, MA
09.2019 - 03.2020
- Directed payroll operations and managed employee benefits administration to maintain accuracy and timeliness in disbursements for a workforce exceeding 100 individuals.
- Oversaw cash flow management and invoice processing. Coordinated follow-ups on outstanding payments to facilitate accurate disbursements.
- Administered account receivables and purchase processes to ensure financial accuracy.
- Compiled detailed reports on sales profit and losses for corporate offices, ensuring accurate financial oversight.
- Managed maintenance of payment devices to guarantee optimal functionality and security.
- Streamlined office operations, enhancing overall efficiency and workflow management.
Floor Manager
Earls Kitchen + Bar
Chicago, IL - Boston, MA - Orlando FL - Miami, FL
08.2016 - 03.2020
- Oversaw several restaurants with over 200 staff members including back and front of house.
- Collaborated with fellow leadership members to ensure a smooth business operation.
- Responsible for scheduling and budgeting labor hours.
- Created strategies to ensure consistent company sales and marketing message.
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
Brand Ambassador
Earls Kitchen + Bar
Chicago, IL - Boston, MA - Orlando FL - Miami, FL
08.2016 - 03.2020
- Led and supported successful openings and launches of new Earls locations thought the East Coast regions.
- Recruited, trained, and onboarded staff to ensure smooth operations and uphold Earls’ service standards.
- Implemented strategies to enhance staff engagement and keep team members informed about corporate updates and role changes.
- Contributed to creating a supportive atmosphere aligned with Earls’ culture, ensuring staff felt welcomed, engaged and set up for success.
- Cultivated brand loyalty by building strong relationships with patrons and addressing feedback effectively.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01.2027
Associate of Science - Public Relations
DePaul University
Chicago, IL06.2016
Business Administration
Roosevelt University
Chicago, IL06.2015
Skills
- Budgeting and Cost control
- Leadership and team building
- Project oversight
- Inventory management
- Effective time management
- Effective relationship management
- Analytical problem-solving
- Sales proficiency
- Trend forecasting
- Strong verbal communication
- Proficient in managing multiple tasks
- Workflow efficiency management
- Microsoft Office proficiency
- Proficient in Google Workspace
- Operations management
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Fine Line – Aldi Companies
11.2025 - Current
General Manager
Mila’s – Aldi Companies
07.2025 - 11.2025
General Manager
VIVI’s – Aldi Companies
01.2024 - 05.2025
Floor Manager/Lead Bartender
Cut 21/ Dryft – Aldi Companies
06.2020 - 10.2025
Office Manager / Bookkeeper
Earls Kitchen + Bar
09.2019 - 03.2020
Floor Manager
Earls Kitchen + Bar
08.2016 - 03.2020
Brand Ambassador
Earls Kitchen + Bar
08.2016 - 03.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Public Relations
DePaul University
Business Administration
Roosevelt University