Victor Luna
Cincinnati,OH
Summary
Results-driven professional with a diverse background in sales, project coordination, customer success, and technical operations. Experienced in managing client relationships, driving revenue growth, and coordinating complex projects from planning through execution. Skilled at cross-referencing architectural layouts and fixture schedules, resolving technical discrepancies, and ensuring alignment between design documentation and production requirements. Known for strong communication, problem-solving, and the ability to translate technical details into clear solutions for clients and internal teams. Bilingual in English and Spanish, with a proven ability to build relationships and deliver exceptional service across diverse customers and stakeholders.
Overview
4
4
years of professional experience
Work History
Project Manager
Lsi Industries Inc
Cincinnati, OH
10.2025 - Current
- Developed comprehensive project plans, outlining scope, resources, and timelines.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Cross-reference architectural lighting layouts with fixture schedules to ensure correct fixture types, quantities, and specifications for dealership projects
- Analyzed historical data trends to develop accurate demand forecasts.
Head of Customer Success
Noshable Tech
Cincinnati, United States
11.2023 - 08.2025
- Built and led the customer success function for a high-growth grocery concierge startup serving vacation rental markets
- Managed strategic partnerships with property managers, ensuring operational excellence and high guest satisfaction
- Onboarded and trained fulfillment partners across multiple markets, improving service scalability and partner performance
- Integrated Attio, Apollo, and Amplemarket to automate CRM workflows and streamline outbound sales operations
- Developed outreach strategies and marketing assets that increased property count 4× and grew total GTV 15×
- Produced data-driven case studies demonstrating platform value and measurable revenue impact
Billing Coordinator
Total Quality Logistics
Cincinnati, OH
03.2024 - 05.2025
- Processed invoices, billing adjustments, and account reconciliations across a large portfolio of shipping accounts
- Coordinated with carriers and clients to resolve billing discrepancies and ensure timely collections
- Improved internal billing workflows to increase processing efficiency and reduce errors
- Maintained accurate financial records and supported audit processes through organized reporting
Bilingual Logistic Account Manager
Total Quality Logistics
Cincinnati, OH
05.2023 - 11.2023
- Coordinated freight logistics and negotiated shipping contracts across national accounts
- Managed carrier relationships and ensured on-time freight movement for customers
- Delivered bilingual support to Spanish-speaking clients, strengthening communication and retention
Corporate Trainer
Launch 513
Cincinnati, OH
04.2022 - 09.2022
- Designed and delivered weekly sales training programs for new account managers
- Improved team conversion rates by refining sales scripts and objection-handling techniques
- Mentored new hires on client engagement, product knowledge, and sales strategy
Account Manager
Launch
Cincinnati, OH
02.2022 - 04.2022
- Managed client accounts and exceeded sales targets through consultative, solution-focused selling
- Strengthened customer relationships and increased satisfaction by improving order accuracy and service quality
Education
Some College (No Degree) - Marketing
University of Cincinnati
Cincinnati, OHSkills
- Data Analysis & Reporting
- Microsoft Excel (Advanced)
- Process Improvement
- KPI Tracking
- Bilingual: English & Spanish
- Client Relationship Management
- Negotiation & Vendor Coordination
- Lighting Layout & Fixture Schedule Validation
- Architectural Plan Review
- Photometric Layout Interpretation
- Design-to-Production Alignment
- Project Coordination
Languages
Spanish Advanced
English Advanced
Timeline
Project Manager
Lsi Industries Inc
10.2025 - Current
Billing Coordinator
Total Quality Logistics
03.2024 - 05.2025
Head of Customer Success
Noshable Tech
11.2023 - 08.2025
Bilingual Logistic Account Manager
Total Quality Logistics
05.2023 - 11.2023
Corporate Trainer
Launch 513
04.2022 - 09.2022
Account Manager
Launch
02.2022 - 04.2022
Some College (No Degree) - Marketing
University of Cincinnati