Victor Macias
San Antonio,TEXAS
Summary
Results-driven Supply Chain Engineer with a proven track record at International Motors Inc., optimizing supply chain operations and enhancing inventory management strategies. Skilled in supplier relationship management and problem-solving, I successfully led initiatives that reduced lead times and costs, while mentoring junior staff to foster a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Supply Chain Engineer
International Motors Inc.
San Antonio, TX
08.2025 - Current
- Analyzed supply chain processes to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to enhance inventory management strategies.
- Developed and maintained documentation for supply chain procedures and standards.
- Assisted in executing logistics plans to optimize product delivery timelines.
- Coordinated with suppliers to ensure timely procurement of materials and components.
- Led initiatives to streamline operations, reducing lead times and costs effectively.
- Mentored junior staff members on best practices in supply chain management procedures.
- Optimized supply chain operations by implementing effective inventory management strategies.
Lvl 2 Operator
HEB Warehouse
San Antonio, TX
06.2024 - 08.2024
- Loaded and unloaded shipments, ensuring accurate order fulfillment.
- Conducted routine inspections of equipment to maintain operational safety standards.
- Monitored inventory levels, reporting discrepancies to management promptly.
- Assisted in training new operators on best practices and safety protocols.
- Maintained clean and organized work environment adhering to safety regulations.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Package Handler
Amazon
San Antonio, TX
08.2022 - 12.2022
- Operated automated sorting systems to efficiently process packages.
- Assisted in loading and unloading delivery trucks to optimize workflow.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Collaborated with team members to meet daily package handling targets.
- Conducted quality checks on incoming and outgoing packages for accuracy.
- Adapted quickly to changing priorities and operational demands during peak periods.
- Followed safety protocols rigorously to minimize workplace accidents and injuries.
Flat Ticket
TJ Maxx Distribution Center
San Antonio, TX
05.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- As associate of tjmaxx in flat ticketing and package handling I helped ticket items, package them and put them in boxes and keep track of howmany items are in the conveyor belt. I also assisted in wrapping items up and loading items into tubs and moving them into the correct room theyare stored in
Customer Service Representative
Conduent
San Antonio, TX
11.2020 - 05.2021
- Assisted customers with inquiries, providing accurate information and solutions.
- Managed high-volume calls, addressing customer concerns efficiently.
- Documented interactions in CRM system to ensure consistent follow-up.
- Collaborated with team members to resolve complex issues effectively.
- As a customer service representative I worked helping callers with their food stamps child support or unemployment funds I checked therebalance I keep track of how many times they received funds on the account I help them get card replacements and I help them with their transactions
Customer Service Representative
Conduit Global Call Center
San Antonio, TX
11.2019 - 01.2020
- Conducted quality assurance checks on service interactions for improvement opportunities.
- Analyzed customer feedback trends to identify service enhancement areas.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Heb
San Antonio, TX
01.2018 - 12.2019
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- As a Customer Service Asscoiate I helped customers bag their groceries, help them with items they are looking for and help them putting in itemsin to their car. I also collected HEB baskets and carts and made sure the right amount was on each side entrance for customers to grab one. Ihelped customers with situations at the customer service area that HEB has for people needing to put in money or need something to beexchanged out for or anything that is needed to be done.
- Collaborated with team members to optimize store operations and improve service quality.
Education
High School Diploma -
Southwest ISD High School
San Antonio, TX06.2018
Skills
Supplier relationship management
Supply chain optimization
Warehouse management
Strategic sourcing
Materials management
Transportation management
Quality management systems
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Critical thinking
Organizational skills
Material handling
Decision-making
Production monitoring
Results-drivenInventory control proceduresFlexible scheduleCreative problem solvingTeam LeadershipShipping and receivingProductivity improvement skillsMap reading and navigation skills
Languages
Spanish
Elementary
Timeline
Supply Chain Engineer
International Motors Inc.
08.2025 - Current
Lvl 2 Operator
HEB Warehouse
06.2024 - 08.2024
Package Handler
Amazon
08.2022 - 12.2022
Flat Ticket
TJ Maxx Distribution Center
05.2021 - 10.2021
Customer Service Representative
Conduent
11.2020 - 05.2021
Customer Service Representative
Conduit Global Call Center
11.2019 - 01.2020
Customer Service Associate
Heb
01.2018 - 12.2019
High School Diploma -
Southwest ISD High School