Victor Madrid
Lubbock
Summary
Versatile Operations Coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
12
12
years of professional experience
Work History
Physician Substitute
Kedplasma Usa
10.2023 - Current
- Perform health assessments for donors to determine suitability for plasma donation.
- Assisted in providing treatment for donors who experience a reaction during plasmapheresis process.
- Provide medical coverage for center.
- Counsel donors on test results and other medical issues that could affect donor safety or suitability.
- Assist multiple departments to maintain proper flow of traffic in the center.
- Assist in training in multiple departments and continue to motivate team maintain standards in our SOPs.
- Lead and motivate team members in multiple departments to assist with morale and donor experience.
Operations Coordinator
Penske Truck Leasing
02.2022 - 10.2023
- Oversaw day-to-day operations of large teams across several sites in West Texas.
- Insured proper licensing for our lease and rental units to help increase revenue for multiple locations.
- Handled AR accounts in West Texas region.
- In charge of New Hire Orientation process and conducted monthly check ins with new associates.
- Worked alongside our District Finance Manager on daily finance tasks related to billing.
- Helped maintain healthy relationships with current customers and new customers in assisting in rental, maintenance, and financial operations.
Medical Supervisor
BPL Plasma
04.2019 - 03.2022
- Communicated with patients with compassion while keeping medical information private.
- Liaised between physician and patient, answering questions and delivering test results.
- Provide medical coverage for plasma center.
- Assisted with donor registration and determine donor suitability.
- Performed physical examination on donor's first visit.
- Administered medical care for donor's who have reactions during donation process.
Customer Service Representative
Credit World
11.2018 - 03.2019
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
Cash Management Service Teller
Loomis Armored US
02.2018 - 11.2018
- Prepared money orders for next day delivery.
- Checked in incoming orders from armored trucks.
- Secured all currency in vault and closed down branch.
Driver
Pizza Hut
06.2016 - 02.2018
- Delivered goods and services to customers on time and in excellent condition.
- Achieved consistently high customer scores due to exceptional service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Collected payments for goods delivered or unloaded.
Shipping and Receiving Manager
Texas Book Company
08.2013 - 10.2016
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Prepared inventory for shipment by attaching tags and labels.
Education
Associate of Applied Science - Business Administration And Management
South Plains College
Levelland, TX12.2016
Skills
- Program Optimization
- Corporate Administration
- Customer Care
- Team Relationships
- Operations Oversight
- Operations and Procedural Knowledge
- Finance and Accounting Oversight
- Account Management
- Customer Relations
- Customer Relationship Management
Timeline
Physician Substitute
Kedplasma Usa
10.2023 - Current
Operations Coordinator
Penske Truck Leasing
02.2022 - 10.2023
Medical Supervisor
BPL Plasma
04.2019 - 03.2022
Customer Service Representative
Credit World
11.2018 - 03.2019
Cash Management Service Teller
Loomis Armored US
02.2018 - 11.2018
Driver
Pizza Hut
06.2016 - 02.2018
Shipping and Receiving Manager
Texas Book Company
08.2013 - 10.2016
Associate of Applied Science - Business Administration And Management
South Plains College
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