Hi, I’m
VICTOR MANSO
Los Angeles,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
years of professional experience
Work History
Dreamscape Immersive
Store Manager
02.2022 - 03.2024
Job overview
- Responsible for managing operations
- Setting up showguides for success by offering them support, and practical and efficient training
- Taking care of guests-related issues with strong and professional customer service.
Durable Energy (Startup)
Creative Director/Media Creator
08.2021 - 12.2022
Job overview
- Responsible for website copywriting, design, media content, news articles, and marketing assistance.
Amazon.com
Amazon Fulfillment Associate
02.2021 - 06.2021
Job overview
- Responsible for decanting inbound packages at an Amazon warehouse.
Arclight Cinemas & Cafe
Host/Event Lead/Expeditor
03.2013 - 12.2017
Job overview
- I began as a team member, working in concession, ticket sales, and ushering positions
- After a first year, I joined the membership ambassador team, engaging with customers on all membership matters
- I was promoted to the restaurant team, began as a host, moved through the various roles, trained new team members and finally was promoted to lead private events as the expeditor and lead team member.
Education
Stella AdlerNew York, NY
Associate in Arts (AA) in Performing Arts
07.2011
Barcelona Film School (ECIB)
Associate in Arts (AA) in Film Making
07.2008
Company MemberVenezuela's National Theater
No Degree from Visual And Performing Arts
09.2005
Barcelona Film School (ECIB)
Associate in Arts (AA) in Film Making
07.2008
Stella AdlerNew York, NY
Associate in Arts (AA) in Performing Arts
07.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Dreamscape Immersive
02.2022 - 03.2024
Creative Director/Media Creator
Durable Energy (Startup)
08.2021 - 12.2022
Amazon Fulfillment Associate
Amazon.com
02.2021 - 06.2021
Host/Event Lead/Expeditor
Arclight Cinemas & Cafe
03.2013 - 12.2017
Stella Adler
Associate in Arts (AA) in Performing Arts
Barcelona Film School (ECIB)
Associate in Arts (AA) in Film Making
Company Member
No Degree from Visual And Performing Arts
Barcelona Film School (ECIB)
Associate in Arts (AA) in Film Making
Stella Adler
Associate in Arts (AA) in Performing Arts
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