Victor Martinez
Lenexa,KS
Summary
Dynamic Hardware Sales Associate with expertise from Home Depot, recognized for enhancing customer satisfaction through personalized recommendations and expert product knowledge. Proven ability in upselling and maintaining inventory accuracy, while fostering teamwork and delivering exceptional customer service. Reliable and goal-oriented, committed to building lasting customer relationships.
Overview
1
1
year of professional experience
Work History
Hardware Sales Associate
Home Depot
03.2024 - 05.2025
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
- Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
Education
Elsik High School
Houston, TX05.2009
Skills
- Hardware installation
- Product knowledge expertise
- Software familiarity
- Upselling
- Goal orientation
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Reliable and responsible
Accomplishments
I got a Get associate award at Home Depot for my excellence in the company for being good with the costumers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hardware Sales Associate
Home Depot
03.2024 - 05.2025
Elsik High School
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