Victor Matos
Kissimmee,Florida
Summary
Dedicated and detail-oriented Security Professional with over 8 years of experience in security operations, surveillance monitoring, guest relations, and incident response within high-traffic environments including theme parks, hotels, and retail operations. Proven ability to work independently and collaboratively in fast-paced settings while maintaining professionalism and strong customer service standards. I am skilled in report writing, loss prevention, dispatch communication, and safety enforcement.
Overview
11
11
years of professional experience
Work History
Security Officer
Universal Studios
Orlando, FL
04.2021 - Current
- Conduct security patrols throughout the park to maintain a safe environment for guests and team members.
- Monitor and respond to security incidents and suspicious activity in a high-volume entertainment environment.
- Enforce Park safety procedures and assist with emergency response situations when necessary.
- Provide professional guest assistance while maintaining security standards and operational efficiency.
- Cross-trained in security operations for multiple theme parks, demonstrating strong operational knowledge and adaptability in high-volume environments.
- Trained Policy, procedures, and guidelines
Security Lead
Sheraton Vistana Village
Orlando, FL
06.2018 - 10.2020
- Patrolled hotel property to ensure the safety and security of guests, staff, and facilities.
- Assisted guests with room lockouts, safe access issues, and general security-related concerns.
- Dispatched security calls and coordinated responses efficiently across the property.
- Completed detailed incident reports with accurate descriptions and photographic documentation.
- Delivered excellent guest service by assisting with accommodation such as extra linen and support requests.
- Supervised security-related procedures while maintaining calm and professional communication.
Security Team Member
Target
Staten Island, NY
09.2015 - 05.2018
- Monitored surveillance cameras and reported suspicious activity to supervisors.
- Utilized Target Case Management (TCM) software to document incidents and maintain records.
- Conducted investigations into theft and suspicious behavior and assisted with apprehensions when required.
- Coordinated with the New York City Police Department on security incidents and detained individuals.
- Performed parking lot and in-store patrols to ensure customer safety.
- Reviewed transaction records and inventory discrepancies to identify loss prevention concerns.
- Maintained accurate logs related to theft recovery and incident tracking.
Education
Some College (No Degree) - Liberal Arts
College of Staten Island
Staten Island, NYHigh School Diploma -
La Salle Academy
New York, NY06.2005
Skills
- Security Operations & Patrol
- Partnering with Law Enforcement with different situations
- Incident Reporting & Documentation
- Identity & Interview Verification
- Surveillance Monitoring (CCTV)
- Customer & Guest Relations
- Loss Prevention & Theft Investigation
- Dispatch Communication
- Team Collaboration
- Conflict Resolution
- Microsoft Office Suite, PowerPoint, Word, Excel
- Adobe Photoshop & Image Ready
- Inventory Tracking & Asset Protection
- Adobe Photoshop and Image Ready
- Security Camera Systems and Radio Communication
Accomplishments
Employee of the Month, Guest positives
ADDITIONAL QUALIFICATIONS
- Strong written and verbal communication skills
- Experience working in fast-paced environments
- Ability to work independently and within team settings
- Peer Educator experience
- Strong attention to detail and situational awareness
Timeline
Security Officer
Universal Studios
04.2021 - Current
Security Lead
Sheraton Vistana Village
06.2018 - 10.2020
Security Team Member
Target
09.2015 - 05.2018
Some College (No Degree) - Liberal Arts
College of Staten Island
High School Diploma -
La Salle Academy