Victor Melchor
Los Angeles,CA
Summary
Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Customer Sale Lead
Dunn Edwards Paints
08.2024 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Schedule and organize delivery order, ensure accuracy of all paperwork and checklists to deliver various volume of paint and sundry items.
- Assist with maintaining proper merchandise levels with SAP
- Resolved customer problems and complaints.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Maintained up-to-date knowledge of products and services offered to customers.
Sales Associate
Dunn Edwards
06.2023 - 08.2024
- Demonstrated exceptional customer service skills by effectively addressing customer inquiries, resolving issues, and ensuring a positive shopping experience
- Able to do different variety of tasks with ease
- Customer service, Deliveries, Tinting/ Color Matching (Draw downs, able to use the Hero and Xrite software)
- Skilled at collaborating within a team to achieve goals
- Effective communicator and proactive problem-solver
Customer Service Associate
Lowe's
11.2022 - 05.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Skills
- Leadership Skills
- Adaptability and Flexibility
- Attention to Detail
- Creative
- Self-driven with initiative
- SAP, POS, Metavue, Tintwise System
- Bilingual English/Spanish
Timeline
Customer Sale Lead
Dunn Edwards Paints
08.2024 - Current
Sales Associate
Dunn Edwards
06.2023 - 08.2024
Customer Service Associate
Lowe's
11.2022 - 05.2023
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