Victor Mendoza
Sparks
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
GSA
The Reno Initiative For Shelter And Equality
RENO
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Addressed and resolved client concerns or complaints related to the intake process.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained accurate records and documented client data in company databases.
- Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
- Answered and logged incoming inquiries via phone, fax and email.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Collected, evaluated and stored documents securely in permanent records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
RANDOLPH HIGH SCHOOL
Randolph, NY06-1997
Skills
- Client intake
- Record keeping
- Patient confidentiality
- Customer service
- Problem solving
- Crisis intervention
- Team collaboration
- Regulatory compliance
- Effective communication
- Relationship building
- Conflict resolution
- Time management
- Training participation
- First Aid/CPR
- Customer relations
- [Equipment] operation
- Good Telephone Etiquette
- Quality assurance
- Self-Directed
- Task prioritization
- Clerical support
- Problem resolution
- Teamwork and collaboration
- Bilingual communication
- Confidentiality compliance
- Active listening
- Communication skills
- Professional ethics
Languages
Spanish
Professional
Timeline
GSA
The Reno Initiative For Shelter And Equality
04.2022 - Current
High School Diploma -
RANDOLPH HIGH SCHOOL
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