Victor Montoya
Santa Rosa,NM
Summary
Accomplished Service Technician and Wrecker Operator with a proven track record at Firestone Complete Auto Duggers Towing, and Ortega’s Wrecker Service. Excelled in enhancing customer satisfaction and safety through expert vehicle recovery and maintenance. Skilled in heavy equipment operation and exceptional problem-solving, achieving increased efficiency and minimal delays in high-pressure environments. Very fast learner when comes to equipment operations.
Overview
8
8
years of professional experience
Work History
Service Technician
Firestone Complete Auto
Albuquerque, NM
07.2017 - 02.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained performed work and routine maintenance protocols to customers.
- Inspected equipment to diagnose issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Wrecker Operator
Duggers Towing
Albuquerque, NM
02.2020 - 04.2021
- Reduced potential hazards at accident sites through quick and safe removal of damaged vehicles.
- Enhanced customer satisfaction by providing professional and timely service during vehicle recovery operations.
- Demonstrated exceptional problem-solving abilities during complex recovery operations, resulting in minimal delays and increased customer satisfaction.
- Optimized route planning to minimize travel distance between jobs, increasing the number of calls attended per shift.
Wrecker Operator
Ortega’s Wrecker Service
Santa Rosa, NM
04.2021 - Current
- Reduced potential hazards at accident sites through quick and safe removal of damaged vehicles.
- Enhanced customer satisfaction by providing professional and timely service during vehicle recovery operations.
- Demonstrated exceptional problem-solving abilities during complex recovery operations, resulting in minimal delays and increased customer satisfaction.
- Optimized route planning to minimize travel distance between jobs, increasing the number of calls attended per shift.
- Operated on 24hr on call basis
Education
Automotive Technology - Automotive Technoloy
Central New Mexico Community College
Albuquerque, NMSkills
- Heavy equipment operation
- Route planning
- GPS navigation
- Hazardous materials handling
- Incident reporting
- Hydraulic systems
- Vehicle recovery
- Traffic control
- Rigging
- Load securing
- Accident scene management
- Winch operations
- Towing techniques
- Basic mechanics
- Cargo inspection
- Strong work ethic
- Customer service
- Safe driving practices
- Heavy lifting
- Organization and planning
- Vehicle inspection
- Vehicle maintenance and repair
- Stress tolerance
- Safety management
- Conflict resolution
- Roadside assistance
- Equipment maintenance
- Customer vehicle loading
- Activity logging
- Accident clearing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Loading and unloading
- Reliability
- Excellent communication
- Critical thinking
- Safety regulations compliance
- Organizational skills
- Flexibility
- Decision-making
- Tractor-trailer operation
- Dependable and cooperative
- Physical strength
- Relationship building
- Commercial driving
- Forklift operation
Timeline
Wrecker Operator
Ortega’s Wrecker Service
04.2021 - Current
Wrecker Operator
Duggers Towing
02.2020 - 04.2021
Service Technician
Firestone Complete Auto
07.2017 - 02.2020
Automotive Technology - Automotive Technoloy
Central New Mexico Community College