Victor Morales
Server/bartender
Portland,OR
Summary
Service industry Veteran with a relentless work ethic successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Wildland Firefighter
National Park Service
Grand Canyon , AZ
04.2021 - 10.2021
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies.
- Established water supplies, connected hoses, and directed water onto fires.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
Server
Butchers Union
Grand Rapids, MI
08.2017 - 04.2021
- Serving guests quickly and efficiently while maintaining food quality and safety.
- Consistently working 12-17 hours per shift without a break in the busiest restaurant in town.
- Maintaining extensive knowledge of food and beverage trends.
- Identifying and addressing allergies with all guests to maintain safety at all times.
- Always stressing and demonstrating importance of teamwork by running others food and drinks.
- 2 time Employee of the week
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Wildland Firefighter
Inbound LLC
Oakridge, OR
04.2019 - 10.2019
- on call firefighter tasked with fire suppression such as constructing fire line to prevent spread of fire using various hand tools. Patrolling burned areas after fires to locate and eliminate hot spots that may restart fires.
- Establishing water supplies, connecting hoses, and directing water onto fires.
- Performing forest maintenance and improvement tasks such as cutting brush, planting trees, building trails, marking and cutting timber and fuel breaks Collaborated with other firefighters as a member of a firefighting crew frequented field days and drills to maintain sharpness
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
Server
Cityvu Bistro
Holland, MI
10.2011 - 08.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Production Worker
Bradford Paper
Holland, MI
05.2011 - 12.2012
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Supervisor
Family Roofing
Holland, MI
01.2007 - 02.2008
- Inspected work sites to determine condition or necessary repairs.
- Removed snow, water, or debris from roofs prior to applying roofing materials.
- Removed debris or vegetation from work sites.
- Set up scaffolding to provide safe access to roofs.
- Assembled temporary equipment or structures.
- Estimated materials and labor required to complete roofing jobs.
- Estimated materials requirements for projects.
- Estimated construction project labor requirements.
- Cemented or nailed flashing strips of metal or shingle over joints to make them watertight.
- Applied adhesives to construction materials.
- Installed roofing materials.
- Installed partially overlapping layers of material over roof insulation surfaces, using chalk lines, gauges on shingling hatchets, or lines on shingles.
- Installed roofing materials.
Education
Technical or Occupational Certificate -
Great Lakes EMS Academy
Skills
High-volume dining
Hospitality service expertise
Point of sale operation
Good attitude
Timeline
Wildland Firefighter
National Park Service
04.2021 - 10.2021
Wildland Firefighter
Inbound LLC
04.2019 - 10.2019
Server
Butchers Union
08.2017 - 04.2021
Server
Cityvu Bistro
10.2011 - 08.2016
Production Worker
Bradford Paper
05.2011 - 12.2012
Supervisor
Family Roofing
01.2007 - 02.2008
Technical or Occupational Certificate -
Great Lakes EMS Academy