Victor Moreno
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Expertise in Microsoft Works, Word, and Excel. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technician
Comcast
Elmhurst, IL
01.2012 - 02.2022
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Maintained test equipment to safety standards to drive process integrity and data validity.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
Manager
Strictly By Hand
Chicago, IL
01.2009 - 01.2012
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Master’s Degree - Business Administration
Keller School of Management University
Downers Grove, IL09.2020
Bachelor of Science - Technical Management
DeVry University
Chicago, IL10.2012
Skills
- Project Management
- Customer Service
- Verbal and Written Communication
- Hands-On Learning
- Sales and Marketing
- Technical Support
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Licensed Insurance Producer - 2023
Timeline
Technician
Comcast
01.2012 - 02.2022
Manager
Strictly By Hand
01.2009 - 01.2012
Master’s Degree - Business Administration
Keller School of Management University
Bachelor of Science - Technical Management
DeVry University
Similar Profiles
Cris PfohlCris Pfohl
Manager, Information Technology-Network at ComcastManager, Information Technology-Network at Comcast
Rick SanonRick Sanon
Assistant Manager at ComcastAssistant Manager at Comcast
Leonard Minus IILeonard Minus II
Tech Support Specialist at ComcastTech Support Specialist at Comcast
Christina EinfaltChristina Einfalt
Xfinity Home Escalations at ComcastXfinity Home Escalations at Comcast
Alexander ValenzuelaAlexander Valenzuela
Mover at New City Moving Inc.Mover at New City Moving Inc.