VICTOR NKWOCHA
SILVER SPRING,Maryland
Summary
Results-driven professional, focused on delivering exceptional IT services for staffs and customers needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in both IT and Customer relations and communication. Always enthusiastic to learn new techs and minimizing downtimes on projects.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support,/Front Desk Concierge
Deanwood Rehab And Wellness Center
07.2023 - Current
- Troubleshoot and resolve hardware and software issues for residents and staff,Respectively.
- Providing assistance with computer, tablet, and other electronic devices in the facility.
- Install and update software, ensuring all systems are up-to-date.
- Train/Collaborate with healthcare professionals to identify and report phone calls or any electronic communications, suspected to be a thread actor.
- Provide quick response to critical IT issues to minimize disruptions.
- Offer friendly and patient assistance to residents who may have varying levels of technological proficiency.
- Address concerns and inquiries related to IT services.
- documenting in coming/out-going residents,
IT Support Specialist
Oriental Technologies
09.2023 - 01.2024
- Giving a quick guide on how to removed malware, ransomware, and other threats from laptops and desktop systems. remotely.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Researched product and issue resolution tactics to address customer concerns.
- Diagnose and resolve hardware and software issues for clients remotely.
- Use remote access tools to take control of users' computers and troubleshoot problems.
IT Specialist
Akwa Ibom State Intl Airport
02.2011 - 04.2023
- Collaborate with other IT support professionals and teams to resolve complex IT issues.
- Share insights and best practices within the support team.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Higher National Diploma - Computer Science
Federal Polytechnic Owerri
Imo State Nigeria 11.2010
Skills
- Hardware and software troubleshooting
- Network configuration and management
- Software installation and updates
- Remote desktop support
- IT security and data protection
- Professional communication (verbal and written) / collaboration skills
- Problem-solving and critical thinking
- Proficient on the fundamentals of TCP/IP, subnetting, and common network protocols
- Good in firewalls, routers, and switches
- Good in PYTHON,LINUX,GIT,SQL,HTML,
Certification
- Certified, GOOLE CYBER SECURITY ANALYST -2024
Keeping up with the latest techs and Trends
-Engage with tech communities on platforms like Twitter, LinkedIn, or Reddit, where professionals often share insights and updates.
-Listen to technology-related podcasts and attend webinars to gain insights from industry experts.
Timeline
IT Support Specialist
Oriental Technologies
09.2023 - 01.2024
IT Support,/Front Desk Concierge
Deanwood Rehab And Wellness Center
07.2023 - Current
IT Specialist
Akwa Ibom State Intl Airport
02.2011 - 04.2023
Higher National Diploma - Computer Science
Federal Polytechnic Owerri
- Certified, GOOLE CYBER SECURITY ANALYST -2024
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