Victor Ocampo
Grand Prairie
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Supervisor
S.Allen Construction Co.
01.2025 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Insurance Agent
Farmers Insurance
02.2024 - 01.2025
- Using a lead generation system called 'Smart Financial,' I proactively field inbound calls to identify and connect with prospective clients
- Utilized CRM software to manage client relationships.
- Cross-sold insurance products to existing clients to reach sales targets.
- Analyzed customer needs to provide customized insurance solutions.
Claims Adjuster
Sedgwick Claims
12.2022 - 01.2024
- Investigate and adjust property insurance claims to resolution
- Handle HO4 claims involving a full range of perils (Fire, Theft, Vandalism, Hail, Wind plumbing, Lighting, Equipment break down, Mold and more) while using different policy types
- Communicate coverage decisions and settlements via telephone and email along with written correspondences to clients
- Review and create estimated damages for properties
- Negotiate with the insured, contractors, vendors, public adjusters, attorneys and benefits contractors to seek claim resolutions regarding each case
Team Leader
S .Allen Contruction
2018 - 2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Forklift Operator
Chewy
05.2016 - 06.2018
- Using forklifts, cherry-pickers, and pallet jacks to move heavy materials, such as pallets and crates, between areas for loading, processing, unloading, and storage
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
Bachelor of science - Integrated Studies
University of North Texas
Denton, TX12.2021
Skills
- Project Management
- Marketing and analytics
- Insurance sales
- Communication and Customer Service
- Health Insurance
- Consulting Experience
- Client assessment
- Safety protocols
- Complex Problem-solving
- Reading Blueprints and schematics
- Testing and troubleshooting
Certification
- Licensed insurance adjuster
- National producer number: 20460588
- State farm Estimatics and Policy Certified
- Licensed in Health and Life insurance
- Certified in EXCEL and WORD
Timeline
Supervisor
S.Allen Construction Co.
01.2025 - Current
Insurance Agent
Farmers Insurance
02.2024 - 01.2025
Claims Adjuster
Sedgwick Claims
12.2022 - 01.2024
Forklift Operator
Chewy
05.2016 - 06.2018
Team Leader
S .Allen Contruction
2018 - 2022
Bachelor of science - Integrated Studies
University of North Texas
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