Desired Job Title
Help Desk TechnicianNetwork AdministratorWork Type
Part TimeLocation Preference
On-SiteLocation: San Diego, CA
Open to relocation: Yes
Open To Work
Verified
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Victor O'Donnell
San Diego,CA
Work Preference
Summary
IT student with a strong foundation in Linux, Docker, and Nginx, adept at resolving technical issues and enhancing customer satisfaction. Proven ability to adapt to changing priorities in fast-paced environments while delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Service team member
Michaels
Carmel Mountain, USA
09.2022 - Current
- Enhanced problem solving and communication skills through direct customer interactions, resolving issues effectively.
- Assisted customers with product selection and project ideas.
- Collaborated with diverse teams in fast-paced environment, adapting to changing priorities to meet customer needs.
- Stocked shelves with merchandise to ensure product availability for customers. and organized merchandise displays efficiently.
- Maintained a clean and welcoming store environment for shoppers.
Freelance Tech Support
Tech Throttle
San Diego, California
09.2025 - Current
- Assisted customers in troubleshooting battery, screen, and power supply issues, enhancing their device performance and satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Library Volunteer
San Diego County Library
san diego, California
05.2026 - Current
- Performed basic book reshelving and obtained items from book drop.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
- Shelved books by subject according to Dewey Decimal System.
- Completed daily administration tasks for accurate, reliable records.
Education
Bachelors - Information Systems
UCSD
San Diego, CA07-2029
GED - Major Prep classes
Miramar College
San Diego06-2027
Skills
- Customer service
- Attention to detail
- Time management
- Work prioritization
- Pressure handling
- Linux proficiency
- Docker containerization
- Nginx web server
- Raspberry Pi OS
- Responsibility
Projects
- DockerLab, Built and documented a raspberry pi 5 based homelab running Docker containerized services including DNS filtering, reverse proxy, and uptime monitoring to maintain these services.
- Freelance Tech Support, Helped customers fix specific computer based issues such as bad batteries, screen replacements, and failing power supply.
Languages
English
Timeline
Library Volunteer
San Diego County Library
05.2026 - Current
Freelance Tech Support
Tech Throttle
09.2025 - Current
Service team member
Michaels
09.2022 - Current
Bachelors - Information Systems
UCSD
GED - Major Prep classes
Miramar College