Victor Orozco
Buckeye,Arizona
Summary
A hardworking employee with customer service skills exceeding in multitasking and prioritizing tasks to meet deadlines. Exceptional written and spoken communication skills. Able to anticipate the needs of existing and new callers and efficiently manage them with empathy also, experience dealing with personal and sensitive information.
Overview
1
1
year of professional experience
Work History
Logistics Coordinator and Data Entry
Funko
Buckeye, AZ
03.2023 - 09.2023
- Organized and monitored information according to customer requirements.
- Recorded daily documentation and sensitive information through the proper channels.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Checked source documents against entered data to ensure accuracy.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats, and emails.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Product Picker
Amazon
Goodyear , AZ
10.2023 - Current
- Retrieved products from storage areas and placed them in designated pick locations.
- Received and processed customer orders for merchandise in a timely manner.
- Utilized RF scanners to scan products accurately and efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Inspected product quality.
Education
Bachelor of Science -
Estrella Mountain Community College
Avondale, AZ01-2028
Skills
- Teamwork
- Friendly, positive attitude
- Active listening
- High efficiency
- Training & Development
- People skills
- Critical thinking
- Microsoft word
- Paperwork Processing
- Complaint Resolution
- Data Entry
- Scheduling
- Multi-Task Management
- Documentation
Timeline
Product Picker
Amazon
10.2023 - Current
Logistics Coordinator and Data Entry
Funko
03.2023 - 09.2023
Bachelor of Science -
Estrella Mountain Community College
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