Victor Perez
Sacramento,CA
Summary
Dynamic Store Manager with a proven track record at Oil Changers, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved customer satisfaction. Skilled in problem-solving and maintaining compliance with safety protocols, ensuring a safe and productive environment.
Overview
11
11
years of professional experience
Work History
Store Manager
Oil Changers
02.2016 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback for team improvement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Pesticide Applicator
Village Nurseries Landscape Centers
Sacramento
06.2015 - 06.2016
- Administered pesticide applications following safety protocols and environmental regulations.
- Maintained detailed records of pesticide usage and compliance with state guidelines.
- Trained junior staff on proper application techniques and safety measures.
- Conducted site assessments to determine pest control needs and solutions.
- Monitored plant health and identified pest infestations for timely intervention.
- Improved application efficiency by adopting new technologies and methods.
- Maximized effectiveness of treatments with timely scheduling of applications based on weather conditions and pest life cycles.
- Protected the environment by responsibly disposing of unused pesticides and containers according to safety guidelines.
Education
GED -
Charles A. Jones Career And Education Center
Sacramento06.2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Policies and procedures
- Operations
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Oil Changers
02.2016 - Current
Pesticide Applicator
Village Nurseries Landscape Centers
06.2015 - 06.2016
GED -
Charles A. Jones Career And Education Center