Victor Pichardo Estevez
Union City,NJ
Summary
Efficient Restaurant Waiter known for productivity and ability to complete tasks swiftly. Specialized in order management, customer service, and time management, ensuring smooth operations during peak dining hours. Excel at communication, teamwork, and adaptability, contributing to positive dining experiences and operational success.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Training for Supervisor
Red Lobster
Secaucus, New Jersey
02.2025 - Current
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented quality control measures, significantly reducing error rates.
- Complied with company policies, objectives and communication goals.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Directed and supervised team of 15 employees in daily operations.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Trained new employees on company policies, job duties, and performance expectations.
Restaurant Waiter
Red Lobster
Secaucus, New Jersey
03.2024 - Current
- Stocked server areas with supplies before, during and after shifts.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Reviewed daily specials, menu changes and service specifications.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Took accurate food and drink orders, using a POS ordering software system.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Prepared checks, itemizing total meal costs and taxes.
- Checked on guests during meals to ensure satisfaction with each course.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Trained new employees to perform duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Explained menu items, describing ingredients and cooking methods upon request.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Take-Out Server
Red Lobster
Secaucus, New Jersey
02.2024 - Current
- Assisted other servers in setting up catering trays for large parties or events.
- Addressed customer inquiries and resolved complaints to ensure satisfaction.
- Maintained a clean and organized take-out counter to ensure a pleasant customer experience.
- Verified accuracy of order upon pick up or delivery.
- Received payment for take-out orders and processed credit card transactions correctly.
- Conducted regular quality checks on outgoing orders to maintain high standards.
- Received payments, returned accurate change and closed checks in POS system.
- Prepared workstations with ingredients and tools to increase efficiency.
- Coordinated with the management team to implement new take-out procedures.
- Monitored temperatures of prepared food and cold-storage areas.
Host
Red Lobster
Secaucus, New Jersey
09.2023 - Current
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Took reservations over phone and in person.
- Monitored dining area to assess server capacity and estimate wait times.
- Spoke with patrons to drive satisfaction with food and service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Checked identification for guests who appeared under age 21.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phones promptly to record and confirm reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Resolved conflicts between customers when necessary.
Customer Service Manager
D'Latinos Beauty Supply
Union City, NJ
11.2019 - 09.2023
- Evaluated employee job performance and motivated staff to improve productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Recruited and trained new employees to meet job requirements.
- Managed inventory and supplies to ensure materials were available when needed.
Computer Technician
MLA Computers
Union City, NJ
12.2017 - 11.2019
- Streamlined preventive maintenance repair processes to support timely completion.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Trained users to operate and manage hardware and software.
- Installed new systems and components according to service orders and manufacturer instructions.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Detected and corrected error messages within software and hardware reporting systems.
Education
Computer Technician - Computer And Information Systems
Politécnico Mexico
Santiago, Dominican Republic11-2017
Skills
- Employee training
- Performance analysis
- Quality control
- Customer service
- Problem resolution
- Communication skills
- Relationship building
- Bilingual communication
- Food and beverage service
- Menu knowledge
- Team collaboration
- Food preparation knowledge
- Specials recommendations
- Food service promotion
Timeline
Training for Supervisor
Red Lobster
02.2025 - Current
Restaurant Waiter
Red Lobster
03.2024 - Current
Take-Out Server
Red Lobster
02.2024 - Current
Host
Red Lobster
09.2023 - Current
Customer Service Manager
D'Latinos Beauty Supply
11.2019 - 09.2023
Computer Technician
MLA Computers
12.2017 - 11.2019
Computer Technician - Computer And Information Systems
Politécnico Mexico
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