Victor Polanco
Salt Lake City
Summary
Dynamic Project Management Associate with a proven track record at CCI Mechanical Inc, enhancing CRM data accuracy and resolving account discrepancies effectively. Skilled in data analysis and vendor coordination, I improved operational efficiency and streamlined processes, driving significant improvements in project completion timelines and reporting reliability.
Overview
6
6
years of professional experience
Work History
Project Management Associate
CCI Mechanical Inc
Salt Lake City
09.2022 - Current
- Reviewed and reconciled 100+ customer accounts weekly, identifying discrepancies and correcting billing inaccuracies, resulting in over 30% reduction in unresolved account issues through proactive investigation and follow-up.
- Investigated account-level variances by analyzing service history, financial records, and contract details—resolving 90% of account discrepancies without escalation and ensuring alignment with internal compliance standards.
- Maintained and optimized CRM data for active accounts, improving accuracy and reducing duplicate or incomplete records by 25%, enhancing reporting reliability for service and finance teams.
- Produced recurring financial and operational reports that highlighted account trends, credit adjustments, and workflow bottlenecks, enabling leadership to streamline processes and achieve 15% improvement in proposal turnaround time.
Project Management Assistant
CCI Mechanical Inc
Salt Lake City
09.2021 - 08.2022
- Coordinated vendor relations and collaboration among construction, plumbing, and HVAC partners to ensure alignment of project lifecycles.
- Streamlined coordination for 50+ projects to enhance task management and documentation workflows.
- Analyzed material usage and storage needs for three-year project timeline to enhance resource allocation.
Billing and Account Coordinator
BYU Pathway Worldwide
Salt Lake City
01.2020 - 08.2021
- Processed adjustments, refunds, and account corrections per institutional policies, ensuring accurate student billing and decreasing recurring account errors by over 20%.
- Reconciled 300+ student accounts each term, identifying discrepancies in tuition charges, payments, and financial aid, resolving 95% of issues without escalation through detailed investigation and documentation.
- Analyzed account trends and prepared weekly reconciliation reports for program leadership, identifying common issues and enhancing process efficiency for student financial operations.
Education
Bachelor of Science - Economics, Minor in Business Management
The University of Utah
Salt Lake City, UT12.2026
Associate of Applied Science - Project Management
Ensign College
Salt Lake City, UT04.2022
Awards Skills Interests
- Microsoft Office Suite, Advanced Excel, Project management, Data analysis, Customer relationship management, Problem resolution, Vendor coordination, Effective communication, Team collaboration, Project planning and evaluation, Project closure strategies, Requirements gathering and scheduling
- Fluent in Spanish and Portuguese
- Market Entry Strategy Capstone Project, Week-long business case leading a 4-person team to analyze market size, demand, and price elasticity for a manufacturing firm; built a cost–benefit model across three entry strategies and delivered a data-driven recommendation projecting a 22% higher ROI.,
- The Church of Jesus Christ of Latter-Day Saints, Volunteer Representative, Chile, 2017-2019
Timeline
Project Management Associate
CCI Mechanical Inc
09.2022 - Current
Project Management Assistant
CCI Mechanical Inc
09.2021 - 08.2022
Billing and Account Coordinator
BYU Pathway Worldwide
01.2020 - 08.2021
Bachelor of Science - Economics, Minor in Business Management
The University of Utah
Associate of Applied Science - Project Management
Ensign College