Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Pompey

Warner Robins,GA

Summary

Dynamic Team Manager with a strong track record at ADT Security, known for delivering exceptional customer service and resolving conflicts efficiently. Led a team of Account Managers focused on client retention, upselling, and issue resolution, consistently exceeding performance goals. Experienced in coaching and developing high-performing teams, tracking KPIs, and managing cash handling procedures. Successfully implemented training programs that boosted team productivity and improved customer satisfaction scores. Committed to creating a collaborative, results-driven environment that supports both employee growth and business success.

Overview

6
6
years of professional experience

Work History

ADT

Team Manger
07.2022 - Current
  • Manage a team of Account Managers responsible for retaining, renewing, and growing existing ADT customer accounts.
  • Set clear team goals, monitor KPIs, and drive accountability to exceed retention, upsell, and customer satisfaction targets.
  • Provide regular training, mentoring, and performance feedback to help team members grow their skills and meet objectives.
  • Act as a point of contact for customer escalations, ensuring swift resolution and maintaining client trust.
  • Streamline workflows, ensure adherence to ADT policies, and maintain data integrity in CRM tools like Salesforce.
  • Work closely with Sales, Technical Support, Billing, and Field Operations teams to improve the overall customer journey.
  • Generate weekly and monthly reports on account performance, retention rates, customer satisfaction , and team productivity.

Financial Services Assistant

American Family Insurance
10.2020 - 06.2022
  • Managed office inventory and ordered new supplies when items were running low.
  • Entered financial data into company accounting system with stringent adherence to data security protocols
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Pitched in to assist with special projects and additional tasks.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.
  • Generated reports for budgeting, forecasting and financial analysis to track results against target profit margins.

Shift Leader

Tuesday Morning
08.2019 - 10.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Associate of Science - Sociology

Athens Technical College
Athens, GA
05-2022

High School Diploma -

Warner Robins
05-2019

Skills

  • Time management
  • Excellent communication
  • Data management
  • Collaboration
  • Active listening
  • Multitasking
  • Organization
  • Needs analysis
  • Account development
  • Cost reviewing
  • Relationship building
  • Business development

Timeline

ADT

Team Manger
07.2022 - Current

Financial Services Assistant

American Family Insurance
10.2020 - 06.2022

Shift Leader

Tuesday Morning
08.2019 - 10.2020

Associate of Science - Sociology

Athens Technical College

High School Diploma -

Warner Robins

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