Victor Renney
Hospitality Professional
Winter Garden,FL
Summary
Highly motivated and professional individual with experience in a multicultural environment. Proficient in cross-cultural communication and adept at building strong relationships. Committed to delivering exceptional support for customer needs, with a focus on achieving results. Skilled in effectively managing concerns and resolving conflicts to maximize customer satisfaction. Strong background in customer relations and communication, ensuring seamless interactions and positive experiences.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Cultural Representative
Walt Disney World Resort
Winter Garden, Florida
07.2024 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Streamlined check-in process by utilizing digital reservation platforms, reducing wait times and improving guest experience.
- Fostered a welcoming environment for international visitors, providing information on cultural norms and etiquette.
- Collaborated with management to establish a culture of safety, minimizing risk and promoting employee wellbeing.
UHNWI Private State Butler • House Manager
Confidential UHNWI Set-Up Project
South Africa
05.2024 - 06.2024
- Full private, lodging butler service.
- High standards in housekeeping and maintaining lodges as a house manager, coordinating 2 bedroom villas.
- Interaction with high-profile clientele and adapting towards a different culture.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
Food & Beverage Internship
Saxon Hotel, Villas and Spa
Johannesburg, South Africa
02.2023 - 02.2024
- Gained valuable experience working within the boutique hotel's restaurant, rooms division and banquets. Applying learned concepts directly into relevant work situations.
- Participated in workshops and presentations related to the luxury hotel to gain knowledge.
- Gained hands-on experience on Opera Cloud PMS, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Picked up skills as a restaurant server, banquet server, butler service and sales.
- Abiding to LQA standards in all forms of service.
UHNWI Private State Butler • House Manager
Confidential UHNWI Set-Up Project
South Africa
06.2023 - 07.2023
- Full private, lodging butler service.
- High standards in housekeeping and maintaining lodges as a house manager, coordinating 2 bedroom villas.
- Night butler duties were carried out (room service, turndown and breakfast preparation).
- Interaction with high-profile clientele and adapting towards a different culture.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
Education
Bachelor of Business Administration - Hospitality Management
International Hotel School
Johannesburg, Gauteng 03.2021 - 03.2024
Skills
Research
Marketing
Cross-cultural training
Intercultural communication
Teamwork and collaboration
Time management
Guest communication
Hospitality best practices
Timeline
Cultural Representative
Walt Disney World Resort
07.2024 - Current
UHNWI Private State Butler • House Manager
Confidential UHNWI Set-Up Project
05.2024 - 06.2024
UHNWI Private State Butler • House Manager
Confidential UHNWI Set-Up Project
06.2023 - 07.2023
Food & Beverage Internship
Saxon Hotel, Villas and Spa
02.2023 - 02.2024
Bachelor of Business Administration - Hospitality Management
International Hotel School
03.2021 - 03.2024
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