Victor Rodrigues Ribeiro
Orlando,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Valet Supervisor
Metropolis Parking
12.2023 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
BDC Representative
Toyota of Orlando
04.2023 - 12.2023
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
Retail Sales Associate
Billabong USA
11.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Olympia High School
Orlando, FL05-2021
Skills
- Customer service
- Friendly and outgoing
- Problem-solving
- Attention to detail
- Multitasking and organization
- Flexible schedule
- Multiple languages
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Valet Supervisor
Metropolis Parking
12.2023 - Current
BDC Representative
Toyota of Orlando
04.2023 - 12.2023
Retail Sales Associate
Billabong USA
11.2022 - 05.2023
High School Diploma -
Olympia High School
Similar Profiles
Sheronda MadkinsSheronda Madkins
Building Porter at Metropolis ParkingBuilding Porter at Metropolis Parking
EMILY MILLEREMILY MILLER
Customer / Launch Success Manager at Metropolis Technologies [SP+ Parking]Customer / Launch Success Manager at Metropolis Technologies [SP+ Parking]
Zaeronycia MooreZaeronycia Moore
Facility Operations Manager at Standard Plus Parking;MetropolisFacility Operations Manager at Standard Plus Parking;Metropolis