Sheronda Madkins
Summary
A customer service advocate. I pride myself in making everyone happy. I treat everyone the way I want to be treated to ensure that they will come back again and again. A team player that exceeds in making sure everyone strive to enjoy their job and their work environment. Strong organizational skills and pays very close attention to detail.
Overview
17
17
years of professional experience
Work History
Building Porter
Metropolis Parking
06.2021 - 03.2025
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Aided property manager in conducting routine inspections, identifying potential hazards or issues requiring attention.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Driver
Elite Transportation
02.2019 - 02.2025
- Assisted patients with mobility challenges, ensuring their comfort and dignity throughout the transport process.
- Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
- Upheld high standards of professionalism while interacting with patients, families, and hospital staff members alike.
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
Delivery Driver/Warehouse Worker
Variety Foods
01.2017 - 03.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Parts Delivery Driver
Need It Now Delivers
01.2015 - 06.2018
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Checked parts computer for stock items and initiated special orders.
- Pulled parts off store shelves to fill customer orders.
Housekeeping Supervisor
Consulate Health Care
03.2014 - 02.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
Production Line Worker
RECARO Child Safety Systems North America
02.2011 - 11.2014
- Collaborated with other production workers to achieve smooth running of production line.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Assisted quality assurance by inspecting items and removing defective parts.
- Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
- Trained new employees by demonstrating operation of production line machinery.
- Fostered a positive workplace culture that emphasized teamwork, communication, and mutual support among production line workers.
Quality Inspector
Master Automatic
05.2008 - 01.2011
- Inspected [Product or service] with accuracy, reporting problems or defects quickly.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Performed regular calibration checks on measurement tools, guaranteeing accurate readings during inspections.
- Completed precise measurements using special tools.
Education
High School Diploma -
Redford
Detroit, MI06-1998
Skills
- Cleaning expertise
- Customer service focus
- Customer service
- Problem-solving
- Valid Driver's license
- Clean driving record
- Janitorial duties
- Hand tools
- Facility cleaning
- Attention to detail
- Teamwork and collaboration
- Willingness to learn
Chauffeur's License /DOT Medical Card
Chauffeur's License for the state of michigan
DOT Card for the state of michigan
Timeline
Building Porter
Metropolis Parking
06.2021 - 03.2025
Driver
Elite Transportation
02.2019 - 02.2025
Delivery Driver/Warehouse Worker
Variety Foods
01.2017 - 03.2021
Parts Delivery Driver
Need It Now Delivers
01.2015 - 06.2018
Housekeeping Supervisor
Consulate Health Care
03.2014 - 02.2017
Production Line Worker
RECARO Child Safety Systems North America
02.2011 - 11.2014
Quality Inspector
Master Automatic
05.2008 - 01.2011
High School Diploma -
Redford
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