Victor Rivera

• Process and reviewed consumer loan applications, verifying income documentation and applicant eligibility
• Perform KYC and PII verification for savings account onboarding in compliance with banking regulations
• Conduct fraud investigations on flagged applications and accounts using internal risk systems
• Complete final reviews and quality checks prior to loan approval or denial
• Communicate directly with applicants via outbound calls to verify information, request documentation, and deliver decisions
• Support operational accuracy, regulatory compliance, and customer experience in a remote banking environment

Key Skills: Fraud Detection & Prevention, Loan Processing, Compliance, Risk Review, Customer Verification

• Managed high-volume outbound calling (100–200 calls daily) in a performance-driven environment
• Quoted and secured freight through spot bid negotiations, ensuring coverage and cost control
• Built long-term carrier relationships through rate negotiation and consistent communication
• Tracked shipments end-to-end and resolved billing disputes, discrepancies, and documentation issues

• Secured carrier coverage through outbound prospecting (200–300 calls per day)
• Coordinated multiple shipment types including Truckload, LTL, Flatbed, and Refrigerated freight
• Reviewed and collected critical documentation to ensure accurate billing and payment
• Maintained detailed records and shipment tracking to support operational accuracy

• Promoted multiple times based on performance and leadership ability
• Managed daily operations and supervised 30–50 employees
• Provided customer estimates, scheduled jobs, and ensured service quality
• Tracked labor costs, revenue, and operational performance metrics
• Led teams in fast-paced, customer-facing operational environments

• Managed Northeast regional customer accounts
• Coordinated freight for enterprise clients including Walmart, Target, Clorox, and P&G
• Ensured accurate scheduling, delivery compliance, and shipment tracking
• Reviewed and adjusted performance scorecards for accuracy

• Promoted multiple times based on performance
• Secured carrier capacity and coordinated logistics operations
• Monitored shipments to ensure on-time pickup and delivery
• Supported cost control through route optimization and carrier negotiation
• Coordinated freight for enterprise clients including Walmart, Target, Clorox, P&G, UPS