Victor Rivera
Garland,Tx
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Experienced with maintaining cleanliness and assisting with daily operations. Utilizes strong organizational skills to manage deliveries and support team activities. Track record of reliable performance and effective communication.
Professional worker with experience in ensuring smooth operations and meticulous attention to detail. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in handling and organizing packages, maintaining clean and safe environments, and providing excellent customer service. Known for positive attitude, strong work ethic, and effective communication skills.
Overview
6
6
years of professional experience
Work History
Porter
Integrity Porter And Services
Richardson, TX
05.2025 - 03.2026
- Transported and organized supplies efficiently to maintain operational flow.
- Assisted in inventory management, ensuring accurate stock levels were maintained.
- Collaborated with team members to streamline workflow processes and enhance service delivery.
- Conducted routine inspections of equipment to ensure safety and functionality.
- Responded promptly to requests from staff, demonstrating strong communication skills.
- Maintained cleanliness and orderliness of work areas to support operational efficiency.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
Sales Associate Manager
Metro by T-Mobile
Dallas, TX
05.2023 - 04.2025
- Led team to achieve monthly sales targets through effective coaching and training sessions.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Analyzed sales data to identify trends, driving informed decisions for inventory management.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Mentored junior associates, fostering professional growth and enhancing team performance.
- Collaborated with cross-functional teams to streamline processes and improve overall efficiency.
- Conducted performance reviews, providing constructive feedback to drive employee development.
CASHIER
Quiktrip
Garland, Tx
11.2022 - 11.2022
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Built and maintained positive working relationships with co-workers.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Handled inventory replenishment and restocked shelves as needed.
- Assisted customers with inquiries, providing excellent service and product knowledge.
HOSPITALITY ASSISTANT
Bear Creek Family Dentistry
Mesquite, Tx
11.2021 - 10.2022
- Dusted and polished furniture and equipment.
- Ran errands such as taking laundry to cleaners and buying groceries.
- Coordinated activities of staff members to provide quality service to guests.
- Assisted with patient check-in and appointment scheduling to enhance operational efficiency.
- Managed patient inquiries and provided information on services to improve customer satisfaction.
Cashier
Brookshire Grocery
Tyler, TX
03.2020 - 04.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with product inquiries and recommendations to enhance satisfaction.
- Collaborated with team members to optimize store layout and product displays.
- Monitored inventory levels, assisting in restocking as needed during peak hours.
- Implemented best practices for maintaining cleanliness and organization in checkout areas.
- Trained new hires on cashier protocols and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
HIGH SCHOOL DIPLOMA -
Garland Can Academy
Garland, TX05.2023
Skills
- Cleaning And Sanitizing
- Merchandise Restocking
- Cashier Oversight
- Restocking
- Customer service
- Clean driving record
- Problem-solving
- Strong work ethic
- General labor
- Safety awareness
- Punctual and dependable
- Heavy lifting
- Ensuring customer satisfaction
- Inventory maintenance
- Supply stocking and organization
- Facility cleaning
- Trash pickup
LANGUAGES
Spanish
Bilingual
Timeline
Porter
Integrity Porter And Services
05.2025 - 03.2026
Sales Associate Manager
Metro by T-Mobile
05.2023 - 04.2025
CASHIER
Quiktrip
11.2022 - 11.2022
HOSPITALITY ASSISTANT
Bear Creek Family Dentistry
11.2021 - 10.2022
Cashier
Brookshire Grocery
03.2020 - 04.2021
HIGH SCHOOL DIPLOMA -
Garland Can Academy