Motivated to thrive in a diverse, collaborative, and driven professional environment. Proven track record in customer relations. Effective communication skills for active listening and conveying information verbally and in writing. Demonstrable success in high-level sales production, with exemplary salesmanship and excellence in competitive environments. Skilled at building relationships and interacting effectively with business partners, whether working independently or as part of a team. Strong multitasking, ability to work under pressure, and effective time and workload management. Experience in all aspects of entertainment, including stage production and event planning. Excellent public speaker.
Hi, I’m
Victor Robinson
Manchaca,TX
Summary
Overview
14
years of professional experience
1
Certification
Work History
Dragon Spirits
Sales Brand Ambassador
10.2024 - Current
Job overview
- Represented and promoted a variety of premium tequila, vodka, whiskey, and THC-infused products.
- Engaged customers with expert product knowledge, enhancing brand awareness and driving sales.
- Conducted in-store tastings and events, providing an interactive and educational experience for customers.
- Maintained an enthusiastic and professional demeanor to represent the brand positively.
- Built strong relationships with retailers and customers, fostering repeat business and brand loyalty.
- Managed inventory, setup, and ensured compliance with alcohol and THC sampling regulations.
- Provided detailed product recommendations based on customer preferences and market trends.
Canadian Payment Services (CPS)
Account Manager
09.2020 - 01.2024
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
- Managed a team of 7 employees
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement
- Established long-term customer relationships to enhance client loyalty and satisfaction
Western Reach Real Estate Fund
Inside Sales and Marketing
07.2014 - 02.2019
Job overview
- Proven leader managing accounts, attracted new clients, built portfolio to purchase new properties and recognized companywide for closing deals that produced $1.5M
- In depth knowledge marketing tools in order to provide proper exposure to clients' properties
- Experience in assessing clients' needs and providing/lining up customer options
- Understanding of real estate fundamentals
- Supported trade shows or conferences as a representative of the organization's inside sales team
- Improved overall team performance through ongoing coaching, mentoring, and sharing best practices with colleagues
- Consistently exceeded sales targets by staying informed on industry trends and competitor offerings in order to recommend innovative solutions to customers
- Established rapport with potential clients through proactive outreach via phone calls, emails, and social media platforms
- Managed a portfolio of key accounts, fostering long-term relationships and generating repeat business
- Assisted in the development of custom proposals, tailoring each one according to individual client needs and expectations
- Trained new team members on company products, services, and best practices for inside sales success
- Increased customer satisfaction through timely follow-ups, addressing concerns, and providing tailored solutions
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty
- Collaborated with the marketing team to create engaging promotional materials that targeted specific customer segments
- Contributed to product development initiatives by gathering valuable feedback from existing customers regarding desired features or improvements
- Generated qualified leads by conducting market research to identify potential clients in target industries
Jon Don Inc.
Inside Sales Manager
07.2013 - 07.2014
Job overview
- Develop accounts check customer's buying history; suggest related and new items; explain technical features of products
- Acquire sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; provide technical information, develop price quotes; arrange schedule for deliveries to meet the customer needs
- Take inbound calls, position the benefits of the services and products and close the sales over the phone and inside the office
- Build rapport, uncover client business drivers and gain insight about targeted prospects
- Daily balancing of billing/cash drawers and provide reports and updates on all active accounts
- Accurately forecast and deliver results linked to monthly, quarterly, and annual productivity targets and sales achievements
- Assisted with day to day operations and training
- Vendor Demo's
- Update job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Managed several sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback
- Secured new accounts by strategically pursuing leads, generating over $50,000 in revenue monthly
- Increased referrals 50% by building productive partner networks
R&W Cleaning
Marketing Manager
01.2011 - 07.2013
Job overview
- Training
- Scheduling of vendors and crews
- Vendor Demo's
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness
- Managed over 200 incoming calls and emails per day from prospective customers
- Ran training courses for future employers
- Managed social media accounts for optimal audience engagement and increased online presence
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies
- Increased brand awareness by developing and implementing strategic marketing campaigns
- Managed workflow between staff, coordinating documents, planning, and creative material distribution
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
Education
Johnson & Wales UniversityProvidence, RI
Bachelor of Science from Sports Entertainment & Event Management
05.2013
University Overview
Skills
- Team leader
- Customer relations
- Effective communicator
- Sales production
- Event planning
- Public speaking
- Salesforce
- Microsoft applications
- Mac applications
- Cold calling
- Sales presentations
- Brand awareness
- Influencer outreach
- Customer engagement
- CRM proficiency
Activities
Activities
- Studied abroad in Australia
- Russian Language
- Dean's List
- Creative Director London Fashion Week
- Tour Manager for various artists
- Event Planner
- Presidential Scholarship Recipient
- PYBA Youth Basketball Coach Volunteer
- Treasurer of Zeta Beta Tau
- NorthEast Spirit Volunteer Basketball Coach
- President and VP Educator and Alumni Chair ZBT
Certification
- TABC
- OSHA Certified
- ServSafe Food Handler's Certification
Languages
Spanish
Limited Working
Russian
Native or Bilingual
Timeline
Sales Brand Ambassador
Dragon Spirits
10.2024 - Current
Account Manager
Canadian Payment Services (CPS)
09.2020 - 01.2024
Inside Sales and Marketing
Western Reach Real Estate Fund
07.2014 - 02.2019
Inside Sales Manager
Jon Don Inc.
07.2013 - 07.2014
Marketing Manager
R&W Cleaning
01.2011 - 07.2013
Johnson & Wales University
Bachelor of Science from Sports Entertainment & Event Management
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