Victor Rodriguez
Philadelphia,PA
Summary
A dedicated and compassionate individual with experience in providing essential support services to homeless people, skilled in crisis intervention, case management, and building trusting relationships to facilitate stability and promote long-term solutions within a shelter environment. Committed to advocating for client needs and connecting them with necessary community resources.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shelter Counselor
Prevention Point Philadelphia
Philadelphia, PA
02.2023 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Certified Recovery Specialist
Resources for Human Development, Inc
Philadelphia, PA
09.2020 - 02.2023
- Upheld strict confidentiality standards in all interactions, ensuring the privacy and dignity of clients throughout their recovery journey.
- Enhanced client recovery by developing personalized treatment plans tailored to individual needs.
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Facilitated group therapy sessions for improved communication and coping skills among clients.
- Built strong rapport with clients, fostering trust and open communication throughout the recovery process.
- Conducted telephone admission screenings and offered related client assistance.
- Conducted assessments to identify appropriate resources and support services for individual clients'' needs.
Warehouse Lead
Pathways To Housing PA
Philadelphia, PA
12.2019 - 09.2020
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Loaded, and unloaded, furniture where they belong.
Education
Bachelor Of Social Work - Clinical Psychology
Temple University
Philadelphia, PA08.2024
High School Diploma - Social Studies Education
El Cajon Valley
El Cajon, CA02.2014
Skills
- Crisis intervention techniques
- Communication and interpersonal skills
- Crisis intervention
- Time management
- Leadership and accountability
- Punctual and dependable
- Attention to detail
- Case management
- Organizational skills
Certification
Basic Life Support Certification Issue date: 02/13/2025 Exp: 02/28/2027
Certified Recovery Specialist Certification Issue date: 01/27/2025 Exp: 02/26/2027
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Shelter Counselor
Prevention Point Philadelphia
02.2023 - Current
Certified Recovery Specialist
Resources for Human Development, Inc
09.2020 - 02.2023
Warehouse Lead
Pathways To Housing PA
12.2019 - 09.2020
Bachelor Of Social Work - Clinical Psychology
Temple University
High School Diploma - Social Studies Education
El Cajon Valley