Victor Rodriguez III
Clayton
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Head Bookkeeper
Zallie's ShopRite Supermarket
Glassboro, NJ
11.2023 - Current
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
- Responsible for receiving the store's calls, giving proper phone etiquette and providing services to dozens of callers per day.
Assistant Front End Manager
Zallie's ShopRite Supermarket
Glassboro, NJ
01.2022 - 11.2023
- Monitored cash for 8 checkout stations and 20 self checkout stations to verify adequate cash supply.
- Created employee schedules to align coverage with forecasted demands.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Customer Service Representative
Zallie's ShopRite Supermarket
Glassboro, NJ
08.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Public Relations
Rowan University,
Glassboro, NJ05-2027
Skills
- Corrective Actions
- Effective Working Relationships
- Problem-Solving Skills
- Decision-Making
Timeline
Assistant Head Bookkeeper
Zallie's ShopRite Supermarket
11.2023 - Current
Assistant Front End Manager
Zallie's ShopRite Supermarket
01.2022 - 11.2023
Customer Service Representative
Zallie's ShopRite Supermarket
08.2020 - 01.2023
No Degree - Public Relations
Rowan University,