Victor Sanchez
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Samsung Home Theater Expert
Best Buy, Home Theater and Computers
, NC
12.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Phone Repair Technician
Fix Factor
Charlotte , NC
08.2022 - 11.2022
- Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
- Provided technical advice to customers regarding device maintenance and usage.
- Followed safety protocols when handling hazardous materials such as chemicals used for cleaning purposes.
- Cleaned and tested parts before assembling them into complete units.
- Disassembled phones according to manufacturer specifications in order to access internal components for repair or replacement.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Inspected returned products for signs of damage or tampering prior to performing repairs.
- Installed, set up and repaired devices and system components.
Education
High School Diploma -
Rocky River High School, Mint Hill, NC
Charlotte, NC06-2022
Skills
- Fluent in Spanish and english so i have no issues talking with a customer that can speak Spanish or Portuguese
- Friendly, Positive Attitude
- Multitasking
- Problem-Solving
- Dependable and Responsible
- Conflict Resolution
Affiliations
- i enjoy going out with my friends
- i love going to new food places every week
- and i enjoy cars alot
- i love to be updated on new tech and whats out.
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Samsung Home Theater Expert
Best Buy, Home Theater and Computers
12.2022 - Current
Phone Repair Technician
Fix Factor
08.2022 - 11.2022
High School Diploma -
Rocky River High School, Mint Hill, NC
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