Summary
Overview
Work History
Skills
Timeline
Generic

Zachary McConnaughey

Comstock Park,USA

Summary

Dedicated professional with a strong background in customer service and sales in the retail industry. Proficient in upselling, cross-selling, and merchandising to drive revenue growth. Exceptional organizational skills and attention to detail, coupled with excellent communication abilities. Experienced in consultative sales, fostering customer loyalty, and managing contract negotiation. Recognized by colleagues for being proactive. Dependable team leader contributing to the achievement of team objectives.

Overview

6
6
years of professional experience

Work History

Samsung Home Theater Expert

Best Buy
11.2024 - Current
  • Increased Samsung and Best Buy sales revenue by developing and implementing effective sales strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Passionate about learning Samsung product and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Accomplished KPI goals within weekly and monthly timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Customer Experience Banker

Huntington National Bank
09.2023 - 12.2024
  • Provided financial advice to clients, enhancing their investment portfolios.
  • Analyzed market trends to advise clients on banking products.
  • Improved client satisfaction by offering personalized banking solutions.
  • Managed client accounts, ensuring compliance with regulations.

Sales Consultant

Best Buy
09.2021 - 04.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships with Best Buy clientele.

Energy Educator

Seel LLC
02.2019 - 08.2021
  • Responded to questions from existing, new, and potential customers to drive satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in training courses and professional development opportunities to improve teaching skills.

Skills

  • Critical Thinking
  • Time Management
  • Vendor Relationships
  • Selling Techniques
  • Customer Service
  • Sales Training, Trends, and Expertise
  • Multitasking Strengths
  • Team Management
  • Teamwork and collaboration
  • Adaptable and Quick Learner

Timeline

Samsung Home Theater Expert

Best Buy
11.2024 - Current

Customer Experience Banker

Huntington National Bank
09.2023 - 12.2024

Sales Consultant

Best Buy
09.2021 - 04.2023

Energy Educator

Seel LLC
02.2019 - 08.2021

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Zachary McConnaughey