Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BRIAN GLUSOVICH

Wilmington,North Carolina

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Samsung Home Theater Specialist

Best Buy
03.2024 - Current
  • Followed all company policies and procedures to deliver quality work averaging 2 Branded Payments, & 3 Total Memberships per shift.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

Sales Specialist

Charter Communications, Time Warner Cable
12.2022 - 10.2023
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections 10%.

Digital Marketing Specialist (Remote)

Grayscale Marketing
10.2019 - 02.2021
  • Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
  • Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
  • Managed digital projects from initial concept through final implementation and live monitoring.
  • Created social media content with innovative brand messaging to support new product launches.
  • Created and deployed social media content, engaged with target audiences, and boosted reach with strategic ad placements.

Sales Lead

Best Buy
06.2016 - 12.2019
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Identified opportunities for growth within Santa Clara County territory and collaborated with sales teams to reach sales goal
  • Brought in more than $200,000 in sales in less than 4 months
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Trained, coached, and mentored new sales associates for maximum performance.

NASM Certified Personal Trainer

YMCA
03.2015 - 12.2016
  • Designed specific workout systems for individual clients based on performance ability
  • Successfully implemented strategic goals, key initiatives, and core values in areas of Mission Based sales
  • Sales & Member Engagements; which increased overall revenue for the YMCA by 25%
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs
  • Grew customer base by 5% through word-of-mouth referrals based on customer satisfaction and results
  • Trained clients during strength training, cardiovascular exercise, and stretching.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics

Education

Bachelor of Arts - Business Administration And Management

Austin Peay State University
Clarksville, TN
08.2019

Skills

  • Strategic Selling
  • Product and Service Sales
  • Expert Problem Solving
  • Needs Assessment
  • Sales Strategies Implementation
  • Business Development and Planning
  • Customer Relationships
  • Documentation Management
  • Sales Expertise
  • Quality Assurance
  • Business Growth Opportunities
  • Customer Relations

Certification

Licensed Realtor - 2018-Present CPT - NASM Certified Personal Trainer CPR/AED Training - 2022-2024 LANGUAGES English Native or Bilingual Spanish Elementary Japanese Elementary

Languages

English
Native or Bilingual
Spanish
Limited Working
Japanese
Limited Working

Timeline

Samsung Home Theater Specialist

Best Buy
03.2024 - Current

Sales Specialist

Charter Communications, Time Warner Cable
12.2022 - 10.2023

Digital Marketing Specialist (Remote)

Grayscale Marketing
10.2019 - 02.2021

Sales Lead

Best Buy
06.2016 - 12.2019

NASM Certified Personal Trainer

YMCA
03.2015 - 12.2016

Bachelor of Arts - Business Administration And Management

Austin Peay State University

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BRIAN GLUSOVICH