Victor Setuagbe

• Conducting in-depth investigation into customer claims on shipping discrepancies for validation
• Conducting a root cause analysis into customer concerns
• Extracting, organizing & analyzing spreadsheet of customer data for presentations
• Advising management on best practices for quality and customer care
• Manipulation and use of system software such as SAP, BFO, Manhattan, E-Inspection and Q2C for analysis and updates
• Liaising with international Customer Care Center and various domestic and international carriers and our distribution center to resolve issues of possible conflict.
• Maintained strict confidentiality with all personal data as per company guidelines.

Created, managed and trained others on improved digital platforms of processing claims

• Ensured compliance of completed orders to set specification
• Used various system software in auditing customer orders.
• Followed established auditing processes to meet internal and regulatory requirements.
• Performed observations and evaluated supporting documents to supplement audit findings.

• Coordinated with supervisors in delivering customers requests on time
• Delivered customer requests, ensuring compliance to quality standards.

• Ensured that orders are delivered accurately based on size, color, quantity, and quality requirements
• Operated and handled equipment while adhering to safety regulations.

• Aligned classroom instructional strategies with national requirements
• Met with parents and guardians to discuss students' progress
• Trained students for National/ International exams and competitions
• Provided academic and behavioral counseling services to students in line with institutional policies.