Victor Soto
El Paso,TX
Summary
Dedicated Area Manager with Over 12 years experience directing operations, and staffing for numerous locations throughout a region. Excellent record of success driving improvements and elevating public profile for brand resulting in increased business and revenue. Extensive experience driving sales and KPIs to achieve the budgeted goals. Maintained a Company top 3 Office in KPI for over 8 years plus, being number one office on ebitda for most of those years. Experienced Team leader with success guiding, coaching, training and motivating employees. Knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and support objectives.
Overview
16
16
years of professional experience
Work History
DME Logistics Area Manager
Hospice Source
El Paso, TX
08.2011 - 12.2023
- Daily customer service communication, Resolved customer complaints regarding DME products or services in a professional manner.
- Trained new staff members on the proper use and maintenance of DME equipment.
- Established relationships with vendors to ensure quality products at competitive prices.
- Collaborated with healthcare professionals to determine appropriate DME solutions for patients' needs.
- Coordinated logistics for ordering, shipping, receiving, stocking, and delivering DME supplies.
- Negotiated contracts with third-party payers to maximize reimbursement rates for services provided.
- Developed policies and procedures related to the delivery and installation of durable medical equipment.
- Implemented quality assurance measures to verify accuracy of orders placed for DME products or services.
- Organized training sessions for staff members on the safe handling and operation of various types of DME devices .
- Collaborated with department heads throughout the organization to coordinate efficient schedules and resolve areas in need of Improvement.
- Developed and implemented a comprehensive audits to ensure compliance with state and federal regulations.
- Supervised Site Managers and technicians, ensuring that all orders were filled accurately and in a timely manner.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Reviewed staffing needs to ensure adequate coverage at all times in covered Locations, Site Hiring, Interviews and Training.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
Route Service Representative
Quest Diagnostics
El Paso, TX
07.2007 - 08.2011
- Responsible for picking up and delivering medical specimens from doctors offices and collation site in a predetermined route
- Communicated with management regarding delivery status and any problems encountered during the pick-up or delivery process.
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Ensured specimens were labeled correctly and in compliance with regulations.
- Monitored the inventory of supplies necessary for specimen processing and transportation.
- Followed safety protocols while handling hazardous materials.
- Utilized personal protective equipment while handling biohazardous material safely and securely at all times.
- Coordinated the movement of Medical Specimens between via Air travel terminals and ensured efficient delivery of cargo items.
- Developed and implemented strategies for providing excellent customer service experience.
Education
IT Certifications - Computer Installation And Repair Technology
El Paso Community College
El Paso, TX2007
Skills
- Relationship Building and Management
- Operations Management
- Customer Relationship Building
- Staff Management
- Business Development
- Team Development
- Process Improvement
- Bilingual Fluent Spanish
- Recruitment and Hiring
Languages
Spanish
Professional
Timeline
DME Logistics Area Manager
Hospice Source
08.2011 - 12.2023
Route Service Representative
Quest Diagnostics
07.2007 - 08.2011
IT Certifications - Computer Installation And Repair Technology
El Paso Community College
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