Victor Valdez
Summary
Dynamic IT Specialist with a proven track record at the Army, excelling in IT troubleshooting and cybersecurity implementation. Recognized for enhancing operational efficiency and mentoring junior staff. Adept at managing ticket support systems and delivering exceptional customer service, ensuring mission-critical operations run smoothly. Committed to fostering professional growth and knowledge sharing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
Army
03.2021 - 10.2026
- Led technical troubleshooting efforts, resolving complex IT issues for mission-critical operations.
- Streamlined software deployment processes, enhancing operational efficiency across multiple units.
- Mentored junior IT personnel, fostering professional development and knowledge sharing within the team.
- Implemented cybersecurity protocols, safeguarding sensitive data and ensuring compliance with military standards.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Life Insurance Agent
Bankers Conseco Life Insurance
2019 - 2020
- Developed personalized insurance plans tailored to client needs and financial situations.
- Conducted thorough risk assessments to determine appropriate coverage options for clients.
- Educated clients on policy features, benefits, and claim processes to enhance understanding and satisfaction.
- Coordinated with underwriting teams to expedite policy issuance and address client inquiries promptly.
- Maintained high standards of customer service by building relationships with clients.
- Generated leads through cold-calling, networking and other outreach methods.
Intern
ESR 24/7 ESports TV Network
2018 - 2019
- Assisted in production of live esports broadcasts, ensuring seamless delivery of content.
- Coordinated scheduling for talent and crew, optimizing resource allocation across events.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collaborated with team to develop promotional materials, boosting event attendance and viewer participation.
- Researched industry trends to inform content strategy, improving relevance and appeal to target audiences.
Education
No Degree - Liberal Arts
Kingsborough Community College
Brooklyn, NYSkills
- IT troubleshooting
- Information security
- Customer service expert
- Account management
- Ticket support system management
- Call center operations
- MS office proficiency
- Analytical thinking
- Remote support
- Desktop support
- Staff education and training
- IT documentation
Accomplishments
Deployed overseas to Amman, Jordan during a 6 month rotation and aided in technical and communication efforts during an active military mission.
Certification
- Security+( Plus) Certification - [EXP DATE: 12/10/2027]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Active Directory
AAM (Army Achievement Medal)
Awarded for devising a training manual and mentoring both junior and senior members of my office during a sudden shift in personnel.
JSAM (Joint Service Achievement Medal)
Awardedfor aiding with communications and technical efforts overseas during an active military mission and leading the customer support elements during consistent personnel rotations.
Timeline
IT Specialist
Army
03.2021 - 10.2026
Life Insurance Agent
Bankers Conseco Life Insurance
2019 - 2020
Intern
ESR 24/7 ESports TV Network
2018 - 2019
No Degree - Liberal Arts
Kingsborough Community College