Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Wanyoike

Summary

Dedicated customer service and IT support professional with hands-on experience in hardware setup, technical troubleshooting, and customer-facing service environments. Currently pursuing a Bachelor of Science in Information Systems and working toward CompTIA A+ certification. Proven ability to work with voting technology and networked devices in high-stakes environments. Known for clear communication, problem-solving, and commitment to excellence.

Overview

3
3
years of professional experience

Work History

Computer Hardware Technician

Dallas County Elections Dept
02.2025 - Current

Contract

  • Deployed and maintained poll pads and voting equipment across multiple election sites.
  • Troubleshot hardware and software issues under time constraints to minimize voting disruptions.
  • Collaborated with election officials to ensure secure and accurate equipment function.
  • Assisted in setup, testing, and takedown of all electronic voting systems.

Customer Service Representative

Arlington Parks and Recreation
Arlington
10.2023 - Current
  • Assisted customers in finding memberships and programs that fit their needs, improving customer retention.
  • Resolved customer complaints professionally and efficiently, ensuring satisfaction.
  • Handled transactions accurately while maintaining a positive customer experience.
  • Performed consistent facility maintenance and oversaw setting up and tearing down equipment.

Day Camp Supervisor

Arlington Parks and Recreation
Arlington
05.2023 - 10.2023
  • Provided direct customer service to parents, addressing concerns and ensuring a smooth camp experience.
  • Managed a team of over 30 staff to deliver high-quality service to campers and their families.
  • Created schedules and executed operational plans to ensure a seamless program.
  • Ensured the safety and cleanliness of over 100 campers and staff in compliance with city standards.

Day Camp Counselor

Arlington Parks and Recreation
Arlington
07.2022 - 05.2023
  • Delivered exceptional customer service to parents and guardians, maintaining strong relationships.
  • Helped after-school care students comprehend and complete homework material.
  • Ensured a safe and welcoming environment for over 100 campers.

Education

Bachelor of Science - Information Systems

The University of Texas At Arlington
Arlington, TX
05-2027

High School Diploma -

Early College High School At Timberview
Mansfield
05.2023

Associate of Arts -

Tarrant County College
Arlington
05.2023

Skills

  • Customer Service & Technical Support
  • Communication & Active Listening
  • Hardware Troubleshooting (Poll Pads, Voting Equipment)
  • Windows OS & Basic Networking (TCP/IP, DNS, DHCP)
  • Time Management & Problem Solving
  • Equipment Setup & Maintenance
  • POS Systems & Cash Handling
  • Conflict Resolution
  • Actively Pursuing: CompTIA A Certification
  • Microsoft Office 365

Timeline

Computer Hardware Technician

Dallas County Elections Dept
02.2025 - Current

Customer Service Representative

Arlington Parks and Recreation
10.2023 - Current

Day Camp Supervisor

Arlington Parks and Recreation
05.2023 - 10.2023

Day Camp Counselor

Arlington Parks and Recreation
07.2022 - 05.2023

Associate of Arts -

Tarrant County College

Bachelor of Science - Information Systems

The University of Texas At Arlington

High School Diploma -

Early College High School At Timberview
Victor Wanyoike