Victor Watkins
Saint Clair Shores,MI
Summary
Senior Residential Technician with 5 years of experience and success looking to contribute to the overall operations of our engineering department and becoming a transformational leader in the company pushing the business forward taking care of customers.
Overview
13
13
years of professional experience
Work History
Technician
Xfinity
St. Clair Shores
11.2018 - Current
- Install cable and internet for new customers
- Test existing setups for issues
- Troubleshooting equipment
- Diagnose ingress and repair compromised and damaged lines
- Educate customers on equipment and services to create full understanding and knowledge
- Provide exceptional customer service to ensure satisfaction
- Trusted to reflect my supervisor's leadership in the field when they are not present by assisting other technicians
- Seek out mentorship to become a better leader among my peers
- Facilitated meeting for fifteen commercial technicians to provide knowledge on upcoming changes
Deli/Bakery Manager
Food 4 Less
Chicago
08.2011 - 03.2018
- Managed teams of 8-12 employees at 4 separate locations
- Conducted regular training sessions for the department to assure we stayed in compliance with policy and procedure
- Maintain records of department audits to ensure customer satisfaction, best quality of product delivered and that we complied with company policies
- Handle stock inventory
- Handle orders to replenish stock
- Train and develop new employees.
Skills
- Customer Service
- Dedicated
- Customer Service
- Resourceful
- Troubleshooting
- Detail Orientated
- Leader
- Communication Skills
- Product knowledge
Accomplishments
PROMOTIONS
- Comm Tech Level 1 (11/2018)
- Comm Tech Level 2 (02/2019)
- Comm Tech Level 3/Residential Tech (10/2019)
- Residential Tech Proficient (10/2022)
- Residential Tech Advanced (05/2023)
- Senior Residential Tech (10/2023)
- Senior Residential Tech Proficient (5/2024)
AWARDS
- Q3 FTR July 2023 Winner
- Perishable Associate Of The Year 2015
Others
- Accelerate Leadership program (3/2024)
- Employee council (6/2024)
Timeline
Technician
Xfinity
11.2018 - Current
Deli/Bakery Manager
Food 4 Less
08.2011 - 03.2018
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