Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Victor A. Panicci

Oklahoma City,USA

Summary

Driven professional with a strong work ethic and a track record of excellence across multiple organizations. Transitioned from a technical support role in National Accounts to a Factory position within 3.5 years, demonstrating adaptability and growth. Seventeen years of experience in a single company, ready to apply expertise and determination to new challenges. Committed to contributing to organizational success and achieving strategic goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Product Technical Support Engineer II

JCI Ducted Systems
Norman, OK
06.2019 - Current

Technical Support Supervisor

York National Accounts
Norman, OK
11.2015 - 06.2019

Lead Journeyman Service Technician

Johnson Controls Inc
Grand Rapids, MI
07.2008 - 11.2015
  • Commercial HVAC&R

Lead Journeyman Service Technician

Refrigeration Engineering Inc.
Grand Rapids, MI
09.2001 - 07.2008
  • Commercial HVAC&R

Education

Associates Degree - HVAC&R

Ferris State University
Big Rapids, MI
01.1986

Skills

  • HVAC&R expertise
  • Multidimensional troubleshooting
  • Operational discipline
  • Strong work ethic
  • Training content development
  • Instructional skills
  • Goal orientation
  • Customer focus
  • Team collaboration
  • Technical troubleshooting
  • HVAC systems maintenance
  • Technical training
  • Support case resolution

Certification

  • Universal Refrigerant Certification
  • Bacnet training
  • Microsoft Office training and experience
  • Wireshark experience
  • Green / Leeds Trained
  • Numerous certificates for JCI equipment and controls

Accomplishments

  • Created and conducted service training on York UPG roof top equipment
  • Primary Technical Support / Subject Matter Expert on Premier RTU
  • Assisted in development of Large Sunline BAS economizer, and Premier RTU 25 – 150 ton capacity RTU
  • Primary team member in developing and testing firmware modifications
  • Authored and proofed Product literature
  • Co-Authored Sequence of Operation Document for Premier RTU
  • Authored Technical Service Letters and Instruction for Premier RTU
  • Worked with ERV manufacturer to create control integration instructions
  • Created customized instruction for control integration with Smart Equipment Platform
  • Liaison to Engineering, Quality, Controls, Product Management, Warranty, and Literature for Premier RTU

References

Available upon Request

Timeline

Product Technical Support Engineer II

JCI Ducted Systems
06.2019 - Current

Technical Support Supervisor

York National Accounts
11.2015 - 06.2019

Lead Journeyman Service Technician

Johnson Controls Inc
07.2008 - 11.2015

Lead Journeyman Service Technician

Refrigeration Engineering Inc.
09.2001 - 07.2008

Associates Degree - HVAC&R

Ferris State University
Victor A. Panicci