VICTOR A. RODRIGUEZ
New York,NY
Summary
Seeking a position that will benefit from my experience, positive interaction skills and closing abilities.
Overview
23
23
years of professional experience
Work History
Auto Finance Manager
Central Ave Hyundai
07.2018 - 10.2023
- Collaborated with sales team to ensure seamless integration of financing options into the sales process.
- Enhanced overall efficiency by implementing new processes and technology within the finance department.
- Streamlined financing procedures for faster approval and processing times.
- Maximized revenue generation by upselling a variety of finance and insurance products to customers.
Service Retention Manager
BMW Of North America
11.2016 - 07.2018
- Created custom reports for tracking key performance indicators related to customer retention, ensuring continuous improvement efforts were informed by relevant data.
- Spearheaded the development of a comprehensive knowledge base for internal use, allowing team members to provide more efficient support to clients.
- Closely monitored competitor activities to stay current on industry trends and incorporate best practices into ongoing retention strategy adjustments if needed.
- Boosted revenue with upselling and cross-selling initiatives tailored for long-term customers.
Finance Manager
Manhattan Jeep Chrysler Dodge
01.2012 - 03.2015
- Dealt directly with multiple lending institutions to get credit challenged deals approved
- Responsible for the funding and motor vehicle process in a compliant manor
- Sold extended warranties, insurance products and vehicle accessories
- Consistently maintained over $1500.00 per copy.
Sales Consultant
BMW of Manhattan
01.2008 - 01.2012
- 2009-2010 Podium Award Winner, placed in the top 10% nationally
- Responsible for inspecting pre-owned vehicles prior to sale
- Work closely with the service department to ensure vehicles were serviced in a timely and efficient manner.
Sales Consultant
Prestige Mercedes Benz
01.2005 - 01.2008
- Sold over 200 units in 2007
- Followed up with prospects, utilizing various forms of communication
- Assumed responsibility for the entire sales process.
Finance Manager
Prestige Mercedes Benz
01.2005 - 01.2008
- Dealt directly with multiple lending institutions to get credit challenged deals approved
- Responsible for the funding process with outstanding contracts
- Sold extended warranties, insurance products and vehicle accessories.
Sales Manager
Manhattan Chrysler Jeep Dodge
01.2004 - 01.2005
- Hired, motivated, counselled, and monitored the performance of all sales personnel
- Developed, implemented, and monitored a follow-up system for new and used vehicle prospects
- Developed relationships with bank analyst, in order to rehash prospective deals
- Intervened in the closing process, in order to achieve maximum profits.
Sales Consultant
Difeo BMW
01.2001 - 01.2004
- Achieved Charter Status in 2003 and Honors Status in 2004
- Established a sustained consultative relationship with each client
- Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
- Accommodated the client’s product preference via presentation and demonstration.
Education
Bachelors in Science, Computer Information Systems. -
John Jay College
New York, NY12.2001
Skills
- Proficient in Microsoft Office (Word, Power Point, Excel and Outlook)
- Dealertrack(DMS and Menu System), Reynolds and Reynolds and ADP
- Fluent in Spanish
- Automotive Industry Knowledge
- Detail-oriented mindset
- Adaptable to change
Timeline
Auto Finance Manager
Central Ave Hyundai
07.2018 - 10.2023
Service Retention Manager
BMW Of North America
11.2016 - 07.2018
Finance Manager
Manhattan Jeep Chrysler Dodge
01.2012 - 03.2015
Sales Consultant
BMW of Manhattan
01.2008 - 01.2012
Sales Consultant
Prestige Mercedes Benz
01.2005 - 01.2008
Finance Manager
Prestige Mercedes Benz
01.2005 - 01.2008
Sales Manager
Manhattan Chrysler Jeep Dodge
01.2004 - 01.2005
Sales Consultant
Difeo BMW
01.2001 - 01.2004
Bachelors in Science, Computer Information Systems. -
John Jay College
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