Victorey Mccoy
Washington,DC
Summary
Achieved high levels of customer satisfaction through effective communication and problem-solving skills. Enhanced client engagement by proactively addressing concerns and providing tailored solutions. Drove team productivity by implementing best practices in customer service operations.
Overview
17
17
years of professional experience
Work History
Substitute Teacher
Delta T Group
Vienna Virginia
04.2024 - Current
- Implemented lesson plans to facilitate student learning in diverse classroom settings.
- Adapted teaching strategies to meet varied student needs and learning styles.
- Maintained classroom organization and ensured a positive learning environment.
- Collaborated with school staff to support educational objectives and student engagement.
- Monitored student progress and provided feedback to enhance academic performance.
- Developed effective communication with parents regarding student behavior and achievements.
Server
Levy Restaurants
Washington Dc
03.2024 - 07.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Trained new servers on menu items, service procedures, and company standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Coordinated special events, ensuring seamless execution of service and guest needs.
- Resolved guest complaints effectively to uphold restaurant reputation and loyalty.
Sales Supervisor
Enchant Christmas
Washington Dc
02.2023 - 01.2024
- Led sales team in executing promotional strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored junior staff on product knowledge and effective selling techniques, improving overall team performance.
- Analyzed sales data to identify trends, optimizing inventory management and product placement for increased sales efficiency.
- Developed training materials and conducted workshops to improve team skills in customer relationship management systems.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Des
Aerotek
Washington, Dc
12.2016 - 03.2019
- Cleaning surgical equipment for surgery disinfecting rooms changing linens.
Private housekeeper
Handybook
Nyc, Manhattan
03.2012 - 09.2015
- Administered all aspects of general housekeeping organizations and deep cleaning of residents on live out basis for three families. Managed and organized closets, pantries and cupboards to optimize household workflows and facilitate inventory management and housekeeping schedule management and chore planning.
Counselor
Smvi
Forestville, Maryland
01.2014 - 03.2015
- Provided behavior modifications, counseling, and crisis intervention services to adults with chronic mental illness in an intensive level residential facility's. Performed case management services. Prepared rehabilitation plans and administer medications.
Cashier
McDonald's
Washington, Dc
05.2009 - 01.2012
- Make sure the customer has a correct order ring up the customer meal repeat to make sure the customer has all that they have ordered making sure to have a smile and great customer service for the customer.
Education
Medical tech license
Smvi
01.2017
High school - undefined
Martin luther king
01.1995
Skills
- Achieved seamless communication across departments to enhance project outcomes Delivered organized project plans that improved team productivity Drove successful project completions through effective coordination and management
Timeline
Substitute Teacher
Delta T Group
04.2024 - Current
Server
Levy Restaurants
03.2024 - 07.2024
Sales Supervisor
Enchant Christmas
02.2023 - 01.2024
Des
Aerotek
12.2016 - 03.2019
Counselor
Smvi
01.2014 - 03.2015
Private housekeeper
Handybook
03.2012 - 09.2015
Cashier
McDonald's
05.2009 - 01.2012
Medical tech license
Smvi
High school - undefined
Martin luther king