Victor Hugo Wilsmchen
New Jersy ,Nj
Summary
Dynamic professional with extensive experience in hospitality management, notably as Floor Manager at South Beach Restaurant & Lounge. Proven track record in enhancing customer satisfaction and staff development. Skilled in problem-solving and business management, with a strong ability to implement effective operational frameworks and improve service offerings. Fluent in English, German, and Spanish.
Overview
2026
2026
years of professional experience
Work History
Driver
Uber And Lyft
2021 - Current
Floor Manager
South Beach Restaurant & Lounge/ Lucky 7 Tapas Bar
05.2013 - 03.2020
- Oversaw daily operations, ensuring optimal staff performance and customer satisfaction.
- Trained and mentored team members on best practices for service excellence.
- Implemented inventory management systems to streamline stock control processes.
- Enhanced workflow efficiencies by analyzing operational procedures and making recommendations.
- Coordinated staff schedules to optimize coverage during peak business hours.
Assistant Manager
Mirage Restaurant
12.2002 - 07.2009
- Supported daily operations by coordinating schedules and managing inventory levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Associate Partner
Dragón Restaurante & Lounge
2010 - 2013
- Directed strategic projects to boost client interaction and loyalty.
- Developed and implemented operational frameworks to streamline project management processes.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Analyzed market trends to inform business strategies and improve service offerings.
Education
High School Diploma -
Skills
- Problem-solving
- Customer service
- Staff development
- Business management
- Database management
- Verbal and written communication
- Problem-solving abilities
- Excellent communication speak English -German-spanich
Timeline
Floor Manager
South Beach Restaurant & Lounge/ Lucky 7 Tapas Bar
05.2013 - 03.2020
Assistant Manager
Mirage Restaurant
12.2002 - 07.2009
Driver
Uber And Lyft
2021 - Current
Associate Partner
Dragón Restaurante & Lounge
2010 - 2013