VICTORIA ACOSTA
Elmhurst,NY
Summary
Versatile and skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Macys Herald Square
New York, NY
11.2023 - Current
- Assisted in movement of fixtures and merchandise for new product, season changes, and clearance sets
- Maintained sales floor, recovered and replenished stock onto the sales floor as needed
- Maintain communication with Vendor and General Manager
- Proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Engaged customers in friendly, professional dialogue to determine needs
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered product questions with up-to-date knowledge of sales and promotions
- Conducted Mark downs and Mark up's
- Participated in stockroom maintenance, organization, and house keeping
- Processed damages and create tags as needed.
Care Manager
Tri-County Care
09.2019 - Current
- Created Comprehensive Assessment for each individual that identifies medical, mental health, chemical dependency, developmental disability, and social service need
- Developed Life Plan's with the individuals; include family, collaterals, and service providers in fulfillment of the Life Plan
- Ensured that the Life Plan includes community-based and other social support services that respond to the individual's needs and preferences and contribute to achieve the individual's goals
- Conducted face-to-face visits as required
- Engage the individual in the adherence to treatment recommendations and monitored and evaluated individual's needs
- Ensure timely access to appointments for individuals to medical/behavioral health care services, link individuals with resources
- Maintained written documentation of service delivery and individuals' information on the Medisked and CORE portal while practicing all HIPAA and Privacy regulations
- Identified available resources and actively manage referrals, engagement, and follow-up.
Direct Support Specialist
YAI
05.2018 - 09.2019
- Plan, support and lead groups that are community based during the week Monday-Friday
- Provide support to group members during travel in the community
- Contribute to the team planning process when it comes to identifying unique and progressive activity options
- Ensure the health and safety of program participants and staff
- Documenting services and compliance related documentation follow incident reporting and management protocols.
Merchandiser
Tommy Hilfiger
07.2017 - 05.2018
- Executed, and tracked weekly, monthly, and quarterly forecasts and results for merchandising experiences and product categories
- Maintain communication with vendors, MTMs, and regional and district offices for support on driving sales promos, and product knowledge
- Worked with Product Management to obtain samples and suggested alternatives
- Monitored performance of store experiences daily
- Analyzed sales information and recommended actions
- Synthesized information and recommended actions
- Completed general shipment process in accordance with productivity standards and ensure floor readiness
- Completed all processing activities in accordance with productivity standards timelines.
Job Coach
Goodwill Industries
01.2015 - 01.2017
- Performed intensive on-the-job training with newly placed individuals
- Trained individuals on public transportation alternatives travel to/from place of employment
- Enter monthly job coaching reports on system program
- Track service hours provided to each consumer and submitted activity reports
- Perform case management services as required to include linking the trainee with other service providers or community resources such as: recreation, education, transportation, or leisure, to further enhance the trainee's integration into the community
- Trained individuals' new co-workers and supervisors on how to best work with the newly placed consumer
- Assist in the job pre-placement of clients by conducting pre-placement activities, workshops and job searching.
Rehabilitation Technician
Goodwill Industries
03.2013 - 06.2014
- Monitored client's behaviors, intervened as appropriate to manage and assist counseling staff in the implementation of vocational goals
- Performed work center assignments, job coaching, and overall monitoring of all client's
- Lead daily community integration activities that is catered to the individual
- Responsible for delivering and documenting services
- Supported vocational case managers, job coaches, evaluators and other professional staff in providing rehabilitation services to individuals with disabilities
- Assisted in delivering services such as: Vocational Evaluations by administering and scoring tests, finding appropriate situational assessment sites for consumers
- Collected and recorded performance data from situational assessment and evaluation sites
- Helped in the smooth operation of the contract shop by distributing work to consumers, collecting finished work and crediting clients for work completed, recording down time, etc
- Delivered, recorded and implemented service plan goals such as Valued Outcomes in Waiver Services (Pre-voc/Day Hab)
- Ensured compliance with DOL regulations.
Windows Visual Merchandiser/RTW
Macys Department Store
02.2012 - 07.2012
- Creatively interpreted and executed company visual merchandising direction to elevate store presentation
- Conceptualized visual presentations to meet product needs, promote new sales and special events setups
- Partnered with sales visual manager to plan, execute store sets, floor/fixture moves
- Executed all aspects of lettering, and signage on the sales floor according to company directives
- Created, updated and maintained mannequin and form styling as directed by new receipts and seasonal changes
- Monitored sales levels to determine product volume adjustments, replenishments, and allocations
- Forecasted product need and availability; reviewed historical data, and followed through with purchase orders
- Trained employees, managed scheduling, reports, e-mail's, inventory, and maintained clientele books and records
- Ensured customer satisfaction, managed, and maintained cash draw, balanced vault cash and daily cashier charge activity
- Maintained daily budget, reports, shipping and receiving.
Education
Bachelor of Business Administration - Fashion Marketing and Management -
Berkeley College
Associates of Occupational Studies - Computer Networking Operations -
Katharine Gibbs School
Certification in Fashion And Glamour Make-Up -
LIBS, Learning Institute For Beauty Sciences
Skills
- Microsoft Office expertise
- Case assessments
- Project management abilities
- Data evaluation
- Staff supervision
- Customer relations
- Schedule management
- Technologically savvy
- Business development understanding
- High-energy attitude
- Visual Merchandising
- Display Setup
- Sales Abilities
- Planogram Execution
Certification
Certified A+, CompTIA, 2006
Timeline
Merchandise Associate
Macys Herald Square
11.2023 - Current
Care Manager
Tri-County Care
09.2019 - Current
Direct Support Specialist
YAI
05.2018 - 09.2019
Merchandiser
Tommy Hilfiger
07.2017 - 05.2018
Job Coach
Goodwill Industries
01.2015 - 01.2017
Rehabilitation Technician
Goodwill Industries
03.2013 - 06.2014
Windows Visual Merchandiser/RTW
Macys Department Store
02.2012 - 07.2012
Bachelor of Business Administration - Fashion Marketing and Management -
Berkeley College
Associates of Occupational Studies - Computer Networking Operations -
Katharine Gibbs School
Certification in Fashion And Glamour Make-Up -
LIBS, Learning Institute For Beauty Sciences
Certified A+, CompTIA, 2006
Similar Profiles
Caitlin ManzCaitlin Manz
Assistant Business Manager at Macys Herald SquareAssistant Business Manager at Macys Herald Square
Ignatius ChiokeIgnatius Chioke
Asset Protection Associate at Macy (Herald Square)Asset Protection Associate at Macy (Herald Square)
Andrea VerasAndrea Veras
Sales Associate at Macy's Herald SquareSales Associate at Macy's Herald Square