JOSÉ RODRÍGUEZ
Bronx,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Brand Sales Specialist - Ralph Lauren Boys
Macys Herald Square
08.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Macy's
08.2023 - 08.2024
- Customer Service: Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items
- Sales Support: Develop customer relationships to grow business and expand our client base
- Respond to customer requests for additional merchandise or other assistance, including sharing how to use an electronic device to shop and compare
- Assist in locating and pulling merchandise to fulfill digital customer orders
- Merchandise Organization: Maintain department recovery standards, including selling floor and fitting rooms
- Update Pricing and Signage: Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner
Cashier/Customer Service
Tu Cachapa
05.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
EDENORTE DOMINICANA
08.2018 - 04.2021
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests
- Analyzed customer feedback and identified areas of improvement
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience
- Assisted customers with resolving service-related issues
- Audited customer service procedures and trends, driving process improvements
- Managed customer service staff by communicating expectations and monitoring and analyzing results
Customer Service Representative
EDENORTE DOMINICANA
08.2016 - 08.2018
- Addressed customers courteously using suitable methods and problem-solving skills
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Updated and maintained database with accurate customer information and timely data entry
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Generated reports on customer service metrics to inform management
- Met daily customer service quotas with a focus on quality
Collections Representative
EDENORTE DOMINICANA
08.2015 - 08.2016
- Negotiated with customers to reach payment agreements
- Tracked and resolved discrepancies and past-due balances in accounts
- Executed collection calls and correspondence to solicit payment on overdue account balances
- Answered customer questions regarding problems with accounts
- Received payments and post amounts paid to customer accounts
Education
Bachelor - General Psychology
Other Schools
08.2020
High school diploma - Marketing
INSTITUTO POLITÉCNICO LA ESPERANZA
07.2014
Skills
- Marketing
- Negotiation
- Customer service
- Analytics
- Supervising experience
- Microsoft Outlook
- Microsoft Powerpoint
- Time management
- Communication skills
- Guest services
- Sales
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Cash handling
- Performance tracking
- FLUENT IN Spanish and English
- Client service
Accomplishments
Million dollar seller.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Million Dollar seller at Macy's Inc
During 2024 i became part of the million dollar seller club at Macy's Herald Square , My Customer service experience, My dedication, My sales skills and my ability to connect with customers have set me apart, This achievement positions me as a top performer in one the most competitive retail environments.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Brand Sales Specialist - Ralph Lauren Boys
Macys Herald Square
08.2024 - Current
Sales Associate
Macy's
08.2023 - 08.2024
Cashier/Customer Service
Tu Cachapa
05.2021 - 07.2023
Customer Service Manager
EDENORTE DOMINICANA
08.2018 - 04.2021
Customer Service Representative
EDENORTE DOMINICANA
08.2016 - 08.2018
Collections Representative
EDENORTE DOMINICANA
08.2015 - 08.2016
High school diploma - Marketing
INSTITUTO POLITÉCNICO LA ESPERANZA
Bachelor - General Psychology
Other Schools
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