Victoria Adolphe

Developed and maintained good rapport and cooperative working relationship with providers and staff.

Shadowed medical specialists through rotation work with different departments.

Assisted nursing staff in prepping patients for examinations or procedures.

Performed follow-up on studies and tests on patients.

Recorded daily notes on patient's condition in electronic medical record systems.

Documented patient concerns in medical record for physician review.

Delivered high-quality and compassionate treatment to patients under direction of specialist.

Interviewed patients and added key details to medical histories.

Adaptable and proficient in learning new concepts quickly and efficiently.

• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
• Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.

• Set up playroom and childcare areas for safety and cleanliness.
• Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
• Served as positive role model, promoting healthy interpersonal behaviors.
• Complied with strict safety and organizational regulations, policies, and procedures.
• Encouraged child involvement in classroom experiences and group interaction.
• Established safe play environment for children.
• Consistently enforced disciplinary limits for structured environment conducive to learning.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.