VICTORIA A. ELDER
Cypress
Summary
Highly motivated administrative professional with extensive experience in healthcare front-office operations and marketing coordination. Proven ability to manage patient relations, streamline processes, and train new team members. Seeking to leverage strong organizational and interpersonal skills to contribute to a dynamic healthcare or business team.
Overview
11
11
years of professional experience
Work History
Physical Therapy Front Desk Supervisor
Advanced Orthopedics & Sports Medicine
Cypress
09.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Managed customer complaints and rectified issues to complete satisfaction.
- Coordinated with management to establish departmental protocols.
- Resolved customer complaints promptly and efficiently.
- Monitored staff performance and provided feedback when necessary.
- Ensured proper scheduling for therapists.
- Monitored monthly audits and compiled reports for management.
- Recruited staff to fill organizational needs.
Therapy Front Office Specialist – Team Lead
Advanced Orthopedics & Sports Medicine
Cypress
03.2017 - 09.2023
- Register, update, and manage patient information and medical records using Centricity & Athena
- Processed and collected payments from patients for services rendered.
- Ensured timely handling of multiple calls.
- Managed patient check-in and check-out processes.
- Monitored team progress
- Assisted in ensuring coverage during staff absences.
- Managed patient grievances without escalation.
Director of Marketing
Partners Emergency Center
Houston
11.2016 - 03.2017
- Designed and executed comprehensive marketing strategies.
- Coordinated advertising, print, promotional campaigns, and public relations efforts.
- Managed social media channels.
- Organized events enhancing community engagement.
Front Desk Manager
Elite Spine and Health Center
Houston
05.2016 - 11.2016
- Managed office operations, correspondence, and inventory.
- Maintained a positive work environment to ensure staff effectiveness and safety.
- Promoted teamwork through leadership and staff development initiatives.
Appointment Coordinator
Advanced Orthopedics & Sports Medicine
Cypress
01.2014 - 06.2015
- Scheduled and registered patients, collecting all required demographic data.
- Handled calls with professionalism and empathy, ensuring patient satisfaction.
- Used judgment and clinical knowledge to modify physician schedules as needed.
- Confirmed coverage and benefits accurately.
Education
High School Diploma -
Cypress Woods High School
Cypress, TX05-2010
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Outlook
- Proficient in PowerPoint
- Excellent verbal and written communication
- Staff management
- Customer service
- Conflict resolution
- Strong attention to detail
- Self-motivated
- Team player
Timeline
Physical Therapy Front Desk Supervisor
Advanced Orthopedics & Sports Medicine
09.2023 - Current
Therapy Front Office Specialist – Team Lead
Advanced Orthopedics & Sports Medicine
03.2017 - 09.2023
Director of Marketing
Partners Emergency Center
11.2016 - 03.2017
Front Desk Manager
Elite Spine and Health Center
05.2016 - 11.2016
Appointment Coordinator
Advanced Orthopedics & Sports Medicine
01.2014 - 06.2015
High School Diploma -
Cypress Woods High School
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