Summary
Overview
Work History
Education
Skills
References
Timeline
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Victoria A Guerrero

San Jose

Summary

Dynamic Billing Coordinator at Rehab One Medical Group with expertise in billing management and customer engagement. Proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in financial analysis and data entry, I thrive in fast-paced environments, ensuring accuracy and compliance while fostering positive client relationships.

Overview

7
7
years of professional experience

Work History

Billing Coordinator

Rehab one medical group
Los Gatos
03.2020 - 04.2023
  • Managed all payments processing, invoicing and collections tasks.
  • Gathered information to produce accounts payable reports for review.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Submitted claims to insurance companies.
  • Completed and submitted appeals for denied claims.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Submitted electronic and paper claims to insurance companies.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Verified patient eligibility, coverage details, and payment information.
  • Maintained accurate patient accounts in compliance with HIPAA regulations.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Reviewed medical records for accuracy and completeness prior to billing.
  • Performed insurance verification, pre-certification and pre-authorization.

Customer Service Representative

Cortec Precision sheet metal
San Jose
11.2017 - 03.2020
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Updated system with order specifics and customer details, preferences, and billing information.

Customer Service Associate/Admin Support

PlanToys, Inc.
Union City
08.2016 - 10.2017
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Provided product recommendations based on customer needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Kept work area neat, clean, and well-stocked at all times.
  • Developed relationships with key clients through regular contact and follow-up communication.

Education

Undergraduate Student -

San Jose City College
San Jose, California
03.2025

High School Diploma -

Liberty High School
San Jose, CA
06.2012

Skills

  • Data entry
  • Financial analysis
  • Billing management
  • Customer service
  • Workflow optimization
  • Schedule management
  • Confidentiality handling
  • Customer engagement
  • Multitasking and organization

References

  • Alicia Luna, Former manager, (408) 413-947
  • Lisa Mencia, Sales supervisor, (559) 369-8582
  • Jose Hernandez, Former supervisor, (408) 600-6668

Timeline

Billing Coordinator

Rehab one medical group
03.2020 - 04.2023

Customer Service Representative

Cortec Precision sheet metal
11.2017 - 03.2020

Customer Service Associate/Admin Support

PlanToys, Inc.
08.2016 - 10.2017

Undergraduate Student -

San Jose City College

High School Diploma -

Liberty High School

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Victoria A Guerrero