Victoria Alvarez
Sayreville,NJ
Summary
Seeking a role where my background in human behavior, team dynamics, and employee development can contribute to the success of a larger organization. Passionate about launching a career in Human Resources, with a focus on training and recruitment to enhance organizational performance and engagement.
Overview
5
5
years of professional experience
Work History
Medical Claims Associate
Progressive Insurance
02.2024 - Current
- Streamlined claim workflows with proper documentation and creation of operating procedures to improve efficiency.
- Oversaw claims from initiation to resolution, ensuring timely processing and optimal customer satisfaction.
- Worked alongside the employee wellness team to aid in developing programs to implement in the workday to improve employee engagement in office by 5% in survey feedback.
Medical Receptionist
Endo Surgi Center
09.2021 - 09.2022
- Created & instated a personnel training program and orientation with superior staff for onboarding new employees
- Supported accounting by reconciling daily payments, medical billing, insurance, & maintained of accurate records
- Document and maintain a rota of 8 doctors daily schedules & assist with physician liaison duties
- Deliver high-quality customer service & clerical assistance to the surgical patients & staff
Psychotherapist Intern
Arista Psycholtherapy
01.2020 - 04.2020
- Worked alongside a licensed psychotherapist to perform supervised counseling, crisis intervention, & consultation
- Provided psychological assessments, intakes, & appropriate referrals for patients of all backgrounds
- Completed research and compiled data into usable formats Utilized Excel to enter research data & project management information
Education
Master of Science - Industrial And Organizational Psychology
City University of London
London, United Kingdom 01-2024
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, NJ05-2022
Skills
- Organizational growth
- Talent management
- Organizational assessment
- Workforce planning
- Data collection
- SPSS- data analysis
Timeline
Medical Claims Associate
Progressive Insurance
02.2024 - Current
Medical Receptionist
Endo Surgi Center
09.2021 - 09.2022
Psychotherapist Intern
Arista Psycholtherapy
01.2020 - 04.2020
Master of Science - Industrial And Organizational Psychology
City University of London
Bachelor of Arts - Psychology
Rutgers University
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