Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Anderson

Indianapolis,IN

Summary

Accomplished healthcare professional with a proven track record in operations management and relationship building, notably at Gifted Hands Home Care. Skilled in enhancing patient care quality and streamlining healthcare delivery, evidenced by increased customer satisfaction and efficient team leadership. Expertise in business development and human resources, with a commitment to achieving company goals and driving industry growth.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Owner

Gifted Hands Home Care
03.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and developed team members to build human capital.

Professional Development

06.2020 - 06.2021
Went back to school for Medical Assistance

Patient Care Technician

Ezkenazi Hospital
05.2015 - 02.2020

In & out outputs.

  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to Rehabilitate patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Blood draws.

Certified Nursing Assistant

Pyramid Healthcare
08.2013 - 11.2016
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Patient Care Technician

Rehabilitation Hospital of Indiana
01.2014 - 01.2015
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Certified Nursing Assistant

Madison Health & Rehabilitation Center
01.2010 - 07.2013
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Certified Nursing Assistant

Lakeview Nursing Home
12.2008 - 04.2010
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Supported needs of 16-19 residents under long-term care.

Certified Nursing Assistant

North Capitol Nursing Home
09.2006 - 01.2008
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

High School Diploma -

Liberty Christian Academy
Seymour, IN
06.2017

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Client Service
  • Operations Management
  • Business Management
  • Business Planning
  • Marketing
  • Business Development
  • Human Resources
  • Partnership Development

Certification

  • CNA - Certified Nurse Assistant
  • CCMA - Certified Clinical Medical Assistant
  • CPR Trainer
  • Specimen Collector/Instructor

Timeline

Owner

Gifted Hands Home Care
03.2021 - Current

Professional Development

06.2020 - 06.2021

Patient Care Technician

Ezkenazi Hospital
05.2015 - 02.2020

Patient Care Technician

Rehabilitation Hospital of Indiana
01.2014 - 01.2015

Certified Nursing Assistant

Pyramid Healthcare
08.2013 - 11.2016

Certified Nursing Assistant

Madison Health & Rehabilitation Center
01.2010 - 07.2013

Certified Nursing Assistant

Lakeview Nursing Home
12.2008 - 04.2010

Certified Nursing Assistant

North Capitol Nursing Home
09.2006 - 01.2008

High School Diploma -

Liberty Christian Academy
  • CNA - Certified Nurse Assistant
  • CCMA - Certified Clinical Medical Assistant
  • CPR Trainer
  • Specimen Collector/Instructor
Victoria Anderson