Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

VICTORIA ANDERSON

Yorba Linda,CA

Summary

Experienced shift manager and marketing director with a proven track record in team leadership and delivering excellent customer service. Successfully spearheaded staff training and implemented efficient operations at Lifeway Christian Resources, resulting in increased client satisfaction. Proficient in event coordination, marketing, and catering initiatives, consistently delivering successful campaigns and fostering strong community relationships during tenure at Chick-fil-A. Recently gained valuable experience in front desk operations, ensuring a smooth daily workflow at Bryenton Family Chiropractic. Possessing strong administrative, organizational, and interpersonal skills, ready to contribute expertise to a new opportunity.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Bryenton Family Chiropractic
07.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Shift Manager

Lifeway Christian Resources
08.2017 - 05.2019
  • Trained and supervised new staff members
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
  • Addressed customer complaints and resolved conflicts
  • Promoted customer satisfaction by addressing complaints and issuing refunds
  • Established and maintained positive and professional employee relationships
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
  • Oversaw daily operations while managing multiple projects simultaneously

Marketing Director

Chick-fil-A
08.2015 - 09.2017
  • Designed promotional materials such as brochures, flyers, posters, web banners
  • Developed digital and traditional marketing campaigns across multiple platforms
  • Established relationships with vendors and suppliers to acquire materials needed for campaigns
  • Managed budgets for each event, including forecasting costs and negotiating contracts with vendors
  • Established relationships with local businesses to increase visibility in the community
  • Planned and coordinated catering events for up to 500 guests, ensuring all details were handled in a timely and professional manner

Education

High School Diploma -

Yorba Linda High School
06.2014

Skills

  • Problem Solving
  • Customer Service
  • Marketing Initiatives
  • Team Leadership
  • Event Planning
  • Event Coordination
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Telephone Etiquette
  • Problem-solving skills
  • Scheduling
  • Administrative Skills

References

  • Kelsey Chang, Office Manager, (714)767-6183, kelsey.may125@gmail.com
  • Apryll Miller, Previous Manager, (562) 237-0845, apryllamiller@hotmail.com
  • Jerome Lachapelle, Previous Fellow Director, (714) 853-4413, jeromelachapellecfa@gmail.com

Timeline

Front Desk Receptionist

Bryenton Family Chiropractic
07.2024 - Current

Shift Manager

Lifeway Christian Resources
08.2017 - 05.2019

Marketing Director

Chick-fil-A
08.2015 - 09.2017

High School Diploma -

Yorba Linda High School

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VICTORIA ANDERSON